- GOb2b LimitedOperations ManagerDIGITAL & ITMarch 2022 - July 2023 (1 year and 4 months)Responsible for onboarding, support, and customer success. Managed 7 direct reports including technicians, developers, customer service advisors and an account manager.Attend weekly management meetings reporting on project output, service desk performance, platform health & customer retention.Continue to write software for bespoke projects and contribute to the core framework. Develop tools for internal use to improve e ciency.Developed a mobile app o ering for the business (Xamarin), connecting to and improving existing platform APIs.
- GOb2b LimitedOnboarding ManagerDIGITAL & ITApril 2019 - February 2022 (2 years and 9 months)Kingsbridge, England, United KingdomResponsible for the delivery of all projects, hitting financial targets, managing 4 direct reports and keeping customers updated. Also sharing other resources from the service desk for new installations & infrastructure.Time was split between management duties and writing software for customers and internal tooling.The pandemic caused cash concerns and switching to a SaaS model was the solution. Worked with the team to create an “out of the box” product with as many configurable features and settings as possible.The success of SaaS reduced delivery time from 6 months to 4-6 weeks.
- GOb2b LimitedWeb DeveloperDIGITAL & ITSeptember 2013 - April 2019 (5 years and 7 months)Kingsbridge, England, United KingdomWorked on individual projects as well as updating and maintaining the framework (SEO best practices, compliance, delivery tools etc).Regularly consulting with the CEO & CTO on infrastructure challenges (Windows/IIS/scaling).Regularly involved in project management, translating stakeholder requirements into technical plans.
- Secondary SchoolDevonport High School for Boys2011