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Brian Aherne

Management Consultant

Can work in or around Den Haag

  • 52.0799
  • 4.3113
  • Suggested rate 800 € / day
  • Experience 7+ years
Propose a project The project will begin once you accept Brian's quote.

This freelancer is available part-time (1 day per week) but hasn't confirmed their availability in over 7 days.

Part-time, 1 day per week

Propose a project The project will begin once you accept Brian's quote.

Location and workplace preferences

Location
Den Haag, Nederland
Can work onsite in your office in
  • around Den Haag and 50km

Preferences

Business sector
Would prefer:
  • Culture
  • Retail (Small Business)
  • Hospitality
  • Travel & Tourism
  • Restaurants & Food Service
+7 other
Would prefer to avoid:
Defense & Military

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

  • English

    Native or bilingual

Categories

Skills (39)

Brian in a few words

I have over 20 years experience in retail.
I have led large organisations as well as small teams.
I love helping teams improve how they work as I believe everyone strives to do a great job.
I have recently worked in both FMCG and a SAAS startup.
Currently I'm helping to set up a company's Customer success team.
I'm also a Co-Active coach and mentor young people.

Experience

Manual.to

Education & E-learning

CCO

Gent, België

May 2021 - Today (1 year and 10 months)

Supporting the business to build a customer success function. Coaching the senior leadership team. Designing the culture of the company including purpose and mission. Growing the business into new sectors such as hospitality.
Customer Success Business Development Change Management Coaching Oraganisational development Individuele Coaching mentoring

Unilever - Nederland - Unilever

Retail (Small Business)

Global Operations Development Manager

Rotterdam, Nederland

November 2016 - April 2020 (3 years and 5 months)

Responsible for the growth of our retail brands pop up and permanent stores with operational and technical support.
Working with local teams to enable the deployment of branded assets while managing country specific challenges.
Enabling local teams to support 3rd party operators with operational & performance management tools.
Performance monitoring and data capture to focus global brand teams on market priorities whilst supporting compliance.
Operations Performance management Pop Up Stores Data Capture Business Development Compliance Coaching

La Place

Restaurants & Food Service

Director of Partner Services

Hilversum, Nederland

September 2015 - October 2016 (1 year and 1 month)

Responsible for supporting Licensed and Franchise Partners.
Developing the concept to work with 3rd Party operators globally.
Translating the needs of the partners to enable the organization to support without compromising brand standards.
Business Development Franchising Customer Support Store Design Coaching Quality Control

Starbucks Coffee Company

Retail (Small Business)

Brand President Central Europe

Praag, Tsjechië

November 2005 - September 2015 (9 years and 10 months)

Various roles during my time at Starbucks culminating with responsibility for 6 countries in Central Europe. ManagingHR the total brand including Marketing, Supply Chain, HR, R&D and Quality functions.
Lean Management Agile Methode Marketing Supply chain Quality HR R&D

Pret a Manger

Restaurants & Food Service

Various  - As a freelancer

Londen, Verenigd Koninkrijk

November 1996 - November 2005 (9 years)

Various roles including managing the online delivery business, management development, quality assurance, learning and development, training, multi site management.
E-commerce Quality Assurance Learning Management System Audit Team Management leadership organisational design

Forte Hotel Group

Travel & Tourism

Catering Manager

Londen, Verenigd Koninkrijk

September 1994 - November 1996 (2 years and 2 months)

Running of Bars & Restaurants in a 1000+ busy hotel in central London.
Responsible for a large team ensuring customer and safety needs met at all times
Hospitality Team Management Team Development Customer Journey Hotels Customer Service Food Safety Health and Safety

Education

  • Co-Active Professional Coach (CTI)

    Schouten University of Applied Sciences

    In-progress

    Professional international accreditation in the Co-Active coaching methodology.

  • Hotel Management

    Dublin Institute of Technology

    1995

    Hotel Management and General Business Studies