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Mathew Kelcher

Product Discovery & Product Design

Works remotely from Amsterdam

  • 52.3727
  • 4.8936
  • Suggested rate 1.150 € / day
  • Experience 7+ years
  • Response rate 100%
  • Response time 1 hour
Propose a project The project will begin once you accept Mathew's quote.

This freelancer is available part-time (3 days per week) but hasn't confirmed their availability in over 7 days.

Part-time, 3 days per week

Propose a project The project will begin once you accept Mathew's quote.

Location and workplace preferences

Location
Amsterdam, Nederland
Remote only
Primarily works remotely

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

  • English

    Native or bilingual

  • French

    Native or bilingual

Categories

Skills (15)

Mathew in a few words

Hi there!

I help product teams adopt continuous product discovery to deliver resilient digital products, aligned with business objectives and real customer needs. I have 15 years of experience leading design teams and in hands-on design across all phases of the product lifecycle, from vision to delivery.

Feel free to get in touch :)

Portfolio

Experience

Publicis Luxe

Digital & IT

Head of Experience Design

Parijs, Frankrijk

August 2018 - September 2021 (3 years)

Creation of experience design team and transmission of design culture, value, & work methods within the organisation. Leveraging creativity & technology to imagine & build experiences and products that answer human needs.
Design Thinking UX Product Design Design Strategy User Experience Design Service Design Design Sprint User Research Workshop Facilitation B2C

CELSA Sorbonne Université

Public sector

Guest Lecturer

Parijs, Frankrijk

October 2019 - October 2021 (2 years)

Design Thinking for M2 students
Design Thinking Service Design UX User Research

Nealite (acquired by PWC Experience Centre)

Digital & IT

Experience Design Manager

Parijs, Frankrijk

February 2015 - July 2018 (3 years and 5 months)

User research lab leader, piloting remote & in-person ethnographic research projects and techniques in 14 countries (remote & in person)

Managed & coached multiple design teams and strategic design projects in parallel, budgets ranging from 30K€ to 700K€

Focus areas: service design, innovation, B2B, B2C, omichannel experience, responsive website design, application design, user testing, international qualitative user research, digital product design
Design Thinking Lean Startup UX Design Service Design User Research User Experience Design Design Strategy Workshop Facilitation

HSBC

Banking & Insurance

Service & Product Designer

Parijs, Frankrijk

October 2009 - February 2015 (5 years and 4 months)

Led a team designing B2B and B2C services allowing customers to track SEPA mass payment transactions throughout their lifecycle
service design ux design B2B UX

HSBC

Banking & Insurance

Service Designer

Vancouver, Canada

March 2008 - September 2009 (1 year and 6 months)

Re-design of legacy Core Banking services as part of a global initiative to standardise customer experience and business tools.
Service Design B2B UX design

Education

  • Political Science

    University of Alberta

    2003