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Omar Gad

Customer Service Representative/ Virtual Assistant
  • Suggested rate
    €239 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Omar's quote.
Location and workplace preferences
Location
Ajman, United Arab Emirates
Remote only
Primarily works remotely
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Skill set (14)
Omar in a few words
A trustworthy customer service advisor with extensive experience in serving customers. Always ready to assist by offering products and services to clients, answering their questions, and resolving their problems. I graduated from the College of Arts in 2017 and immediately joined Vodafone Ireland as an international customer service advisor.

At Vodafone, I helped customers with their bills and financial matters, addressed general inquiries about Vodafone products and services, and promoted new services and products. Later, I had a life-changing opportunity when I received a job offer from Etisalat UAE to work as a senior customer service advisor for high-value customers.

Etisalat is recognized as one of the best telecommunication companies in the world. In my current role, I assist customers with all their concerns through calls, emails, and chats. I explain bills, resolve technical issues, introduce new products and services, and ensure that all requirements of Etisalat customers are met.

I thoroughly enjoy my current position as a senior customer service advisor.
Experience
  • Vodafone
    International Customer Service Advisor
    TELECOMMUNICATIONS
    September 2017 - November 2018 (1 year and 3 months)
    Egypt, ON, Canada
    I was handling Vodafone Ireland 🇮🇪 customers, thoroughly receiving inbound calls.

    We were helping with explaining bills, offering packages, and resolving issues to all postpaid customers.

    Our main target was getting customer satisfaction without affecting the business.
    customer service Customer support Technical support
Recommendations
Education
  • Bachelor degree in Arts
    Minia University
    2014
    In the college of Arts, we were studying the English language, literature and history.