Richa P.

Projects worked: MercyOne, Ascension, Exeter, North Side

• Ensure effective application to support the project life cycle of a client implementation

• Support go-live activities, observing results, refining & driving continuous delivery improvement

• Collaborate with teams, including support, product management and Sales to address client issues

• Managed a team of 5-7 analyst

• Trained new joiners and conducted refresher training for team members

-Conduct implementation task including application build, go-live support, and post go-live optimization

-Collobarate with teams, including support, account management, Product management, and sales to address client issues

- Work with associates, Consultants, and Managers to develop & refine implemnetation tools and processes

- Perform gap analysis to identify implementation issues and consult on options to address issues

- Support go-live activities, observing results, refining and driving continuous delivery improvement

- Weekly and Monthly reporting for Go-live and existing projects

1. Developing strategic policies and programs for corporate/Family/Group travels. 2. Handling and overseeing all travel arrangements (air, lodgings etc.) and operations. 3. Managing relationships with travel agencies and vendors. 4. Building up itinerary & organising travel events. 5. Provide sales reports to head office 6. Oversee design/printing of advertising travel events 7. Sell tour packages 8. Source destinations to meet consumer demands for bespoke travel 9. Coordinating marketing strategies across multiple channels 10. Testing new marketing messages, channels, and opportunities 11. Managing third-party vendors and in-house employees 12. Listening to customer feedback from customer service reps and social media platforms