• Point of contact and business consultant for franchisees regarding business metrics
• Objectively analyzed KPI, business plans and reports with a resolution to improve profitability
• Communication liaison between principal operation and franchised locations
• Created, understood and delivered broader marketing campaigns and operational programs across different cultural and language barriers
• Expert at forecasting, setting targets and defining strategy with European executive suite
• Provided operational support and feedback according to specific business and market needs and necessities to enhance efficiency and performance
• Advisor to the Master Franchisee for Operations regarding relationship management and creation of training content
• Coordinated the launch of nutrition program “Curves Complete” throughout France
• Administrator among marketing partners and corporate to determine marketing calendar, new website launch, and brand awareness
• Successfully led the implementation of a new software solution for membership management, aligning efforts across several teams
• Operational, managerial and administrative accountability for 140 locations across the region
• Responsible for providing direction and implementation of corporate-led programming and strategy
• Tasked with the creation of policies surrounding improvement plans for underperforming locations
• Continual analysis of franchise performance and examination and interpretation of metrics
• Developed detailed and precise training and communication to meet the expectations and requirements of each location