Violet Simon

We are helping businesses build their operational efficiency in marketing, sales, services by providing them state of the art technical solutions. Solid understanding of the Salesforce platform and its various features Experience with administration tasks such as user management, data management, and system configuration Experience with Salesforce's customization features, such as creating custom objects and fields Experience with Salesforce's reporting and analytics tools Experience with Salesforce's integration features, such as connecting Salesforce to other systems and platforms Experience in supporting end-users, troubleshoot and resolve issues, and manage day-to-day operations Experience in working with stakeholders to gather and document requirements Experience in managing and prioritizing tasks and projects #digitalmarketing, #salesforcemarketingcloud, #salesforceservicecloud #marketingcloud, #agileleadership, #lifesciences, #renewables, #multichannelmarketing, #projectmanagement

Develop and maintain positive relationship with new and existing clients Achieving of a high level of customer satisfaction in all dealings with clients. Provide timely support to customers through proactive management of post fixture activities Provision of market intelligence and research to clients Identification and capturing of additional revenue opportunities.

Respond to all client requests promptly and record in line with procedure including charge sheets Respond to and resolve all client request. Implements the drafted daily task of the Front desk office. Facilitate the definition of daily work scope, goals and deliverables for team members Define tasks and resource requirements. Ensure optimum client satisfaction and future sales by delivering quality services through fulfillment of new requests from clients in line with performance agreements Maximize Centre operational sales by marketing Regus products and services through speed and quality of response to telephone, email, and walk- in enquiries in line with target Resolve issues affecting the upkeep of the office. Document and updates all client contact information. Handling of calls and ensuring all mails are sorted and dispatched accurately.