About Bogdan - Nickname Boogie
Salutations 😊
Mon surnom est Boogie, spécialiste IT indépendant avec plus de 20 ans d’expérience pratique : de la réparation hardware dès 16 ans au Support L3 et VIP/Executive Support dans des environnements sensibles, internationaux et exigeants.
J’interviens là où il faut rapidité, précision, calme et discrétion absolue.
⭐ Expertise : Troubleshooting L3 – Windows / macOS / Linux
Je prends en charge les incidents que les niveaux inférieurs ne parviennent pas à résoudre :
• Erreurs système critiques (boot, BSOD, kernel issues)
• Dysfonctionnements applicatifs complexes
• Analyse avancée de logs & crash reports
• Optimisation, stabilisation et fiabilisation de postes
• Résolution profonde sur Windows 98 → 11, macOS & Linux Mint/Ubuntu (GUI & notions de base terminal)
👔 Support VIP / Executive
Accompagnement premium pour dirigeants et profils stratégiques :
• Priorité absolue & intervention immédiate
• Communication claire et apaisante
• Résolution rapide, sans perturbation
• Discrétion totale et respect des impératifs business
🖥️ Expert multi-OS & postes utilisateurs
• Windows toutes versions
• macOS (support avancé, incidents complexes)
• Linux Mint / Ubuntu
• Matériel, logiciels, environnements hybrides, mobilité
• Diagnostics réseau côté poste (pas de configuration avancée DHCP/DNS)
🎯 Ce qui me distingue
✔ Diagnostic très rapide et précis
✔ Sang-froid en situations critiques
✔ Relation humaine impeccable, même avec des profils très exigeants
✔ Fiabilité absolue : un problème n’est jamais laissé en suspens
✔ Sens du détail & constance dans la qualité
✔ Français – Anglais – Roumain
🔧 Compétences premium
• Troubleshooting L3 & escalades complexes
• Support VIP
• Hardware/software avancé
• Résolution d’incidents critiques
• Documentation & amélioration continue
• Support international & environnement corporate
J'offre un service freelance premium, autonome et fiable avec un côté humain sans pareil.
French
Native or bilingual
Romanian
Native or bilingual
English
Native or bilingual
Dutch
Basic
Can work on-site
Brussels (up to 50km)
Experience
- Stefanini S.A.MasterCard HQ Europe - IT Field ServicesDIGITAL AND ITJanuary 2022 - November 2025 (3 years and 10 months)Waterloo, Belgium• Delivered multilingual on-site and remote IT support (English, French, Romanian) across corporate offices, ensuring smooth daily operations.• Diagnosed and resolved hardware, software, and Windows 10 issues on desktops, laptops, printers, and mobile devices (iOS, Android).• Installed, configured, and maintained IT equipment following enterprise standards, including imaging and system preparation.• Utilized BMC Helix ITSM to log incidents, track tickets, and document service requests in line with ITIL best practices.• Managed Active Directory accounts, applied Group Policy Objects (GPOs), and supported endpoint protection via Symantec.• Oversaw IT asset management — investigated missing devices, maintained inventory accuracy, and ensured proper equipment allocation.• Provided front-line assistance through a walk-in IT Help Corner, creating tickets, offering immediate troubleshooting, and scheduling in-depth support.• Supported key business applications and collaborated with engineering teams to maintain stable, secure, and efficient IT operations.• Recognized for reliability, strong problem-solving skills, and a user-focused approach in a dynamic, multicultural environment.
- TMF ComptaTechnician ICTJanuary 2022 - January 2022Zaventem, Belgium• Assist with maintaining and updating devices• Troubleshoot and repair computer and laptops on different OS, both hardware and software.
- Professional WorkersCo-Owner - "Administrative Assistant & ICT SupportJanuary 2018 - January 2022 (4 years)Wemmel, VB, Belgium• Provided multilingual IT support (English, French, Romanian) across Windows, Mac, Android, and iOS systems.• Diagnosed and resolved hardware, software, and network issues on desktops, laptops, printers, and mobile devices.• Installed and maintained systems, performed upgrades, backups, and antivirus management.• Ensured accurate documentation and efficient ticket handling for all IT incidents.Administrative Support
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Education
- Technician PC & Network Support Qualification CertificateCOFTeN2016Technician PC & Network Support Qualification Certificate
- Certificate in Advanced English - Grade C 1Cambridge Assessment International Education2019Certificate in Advanced English - Grade C 1
Certifications
- PC and Network Technician & SupportCOFTeN2016
- TPC2 Skill Title – PC Maintenance & Troubleshooting in a Local Network EnvironmentConsortium de Validation des Compétences2018