Description

A versatile professional adept in scheduling,

customer support, workflow optimization,

graphic design, and multilingual

communication. Committed to assisting

businesses in their growth and enhancement.

Actively seeking a remote opportunity.

Languages

Workplace preferences

Remote only

Primarily works remotely

B-Connected Proximus
TECHNICAL SUPPORT AGENT
July 2023 - July 2024 (1 year)
Remote technical assistance with Internet, TV, Telephone services to Residential and Business clients (B2B & B2C) Resolved issues related to PABX (private branch exchange) systems
customer service Communication Microsoft Office Data entry clerk Social media
H&S Powersolution
TELEMARKETING | APPOINTMENT COORDINATOR
April 2021 - October 2021 (6 months)
Hasselt, Belgium
Conducted outbound calls to inform customers about product and services Managed appointment scheduling and optimized daily agendas for clients and technicians Mantained accurate records meeting Sales Targets
Salesforce customer service Product management
IPG Callcenter
TECHNICAL SUPPORT REPRESENTATIVE
February 2018 - April 2018 (2 months)
Hasselt, Belgium
Assisted customers with troubleshooting telecommunication services remotely Provided clear guidance and technical solutions to enhance customer experience Mantained detailed logs of customer interactions for quality assurance

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ALLROUND PHOTOGRAPHY (DIPLOMA)
Centrum voor Avondonderwijs
2016
ALLROUND PHOTOGRAPHY (DIPLOMA)
GRAPHIC DESIGN AND PUBLICITY (DIPLOMA)
TA2 De Wijzer
2014
GRAPHIC DESIGN AND PUBLICITY (DIPLOMA)

Damaris R.

Multi-skilled Professional (ENG,NL,ES)