Description

As a 30-year-old IT enthusiast, I am deeply passionate about Information Technology and enjoy working in collaborative environments. With a strong foundation in IT concepts and a problem-solving mindset, I excel at coordinating tasks, supporting project teams, and helping to keep projects on track. I’m committed to staying up-to-date with emerging technologies and have a genuine love for learning, which helps me adapt quickly and contribute effectively to project goals.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Dutch
Basic
Polish
Native or bilingual

Workplace preferences

Can work on-site

Bruxelles (up to 20km)

Syensqo
IT Project Coordinator
March 2025 - Today (1 year and 3 months)
Brussels, Belgium
Currently at Syensqo, I am involved as an IT Project Coordinator in several strategic technological transition initiatives on a global scale.

My responsibilities include:

• Replacement of workstations (PCs), Chromebooks, and mobile phones across various international entities, working closely with local IT teams and an external company specializing in deployment.
• Migration of industrial phones and tablets, taking into account specific business constraints and production environments.
• Upgrade and migration of Zebra scanners, ensuring compatibility, performance, and operational continuity.
• Drafting clear user procedures and preparing targeted communications to support users at every stage of the change.
• Project management: stakeholder coordination, schedule tracking, risk management, and regular reporting.

Skills utilized:

• Coordination of international IT projects
• Migration and deployment of equipment in critical environments
• Cross-functional communication & change management
• Project methodologies (agile and traditional)
• Working in multicultural and multisite contexts
Agile Project Management Project Planning and Scheduling Project Governance Gestion des risques Communication
Syensqo
Second Line IT Support
July 2024 - Today (1 year and 11 months)
Brussels, Belgium
• Technical Support : Provide specialized L2 support for clients, resolving hardware and software issues promptly to minimize downtime.
• System Administration and Maintenance: Manage and troubleshoot Windows systems and maintain Microsoft Office 365.
• Active Directory Management: Administer Active Directory/MS Entra, handling user accounts, group policies, and access control.
• Mobile Device Management (MDM): Implement and manage Ivanti MDM, ensuring secure mobile device operation.
• Hardware and Software Support: Support Dell and HP laptops/desktops ensuring smooth integration.
• Application Support: Troubleshoot Google Workspace, OneNote, and SharePoint, managing inquiries and support.
• Remote Support: Use Remote Desktop to resolve issues for remote users, managing VPN configurations for secure access.
• Software Deployment and Configuration: Deploy and update software using SCCM, ensuring compliance with standards.
• Knowledge Management: Document processes in Confluence, maintaining a comprehensive knowledge base.
• Command Line Proficiency: Use command-line tools for efficient troubleshooting and system management.
• IT Service Management: Use BMC Helix ITSM for incident management, meeting SLAs and client expectations.
• Network and Security: Configure and support Cisco networking equipment, performing regular security updates.
• Collaboration Tools: Support integration and use of Microsoft Teams and Google Meet.
• Continuous Improvement: Participate in initiatives to enhance service delivery and support processes.
• Training and Documentation: Conduct training sessions for end-users and update IT documentation for troubleshooting.
IT support Microsoft Entra ID Microsoft Office ITSM Communication
CTG IT Solutions
IT Support Specialist @ European Parliament
March 2022 - July 2024 (2 years and 4 months)
Europe
• Provided IT technical support to end-users (VIP and SUPERVIP), addressing hardware, software, and network-related issues.
• Providing technical support for mobile devices, including smartphones (Apple and Android), tablets (iPad), and laptops (Windows 10/11 , MacOs)
• Diagnosed and resolved complex technical problems, ensuring minimal disruption to operations
• Installing and configuring new hardware and software, including desktops and laptops (Windows 10/11 and MacOs), printer (local and network), and mobile devices (Apple or Android).
• Maintaining and updating inventory records of all IT assets, including hardware and software (SAP).
• Providing support for multilingual video conferencing (Interactio) and other collaboration tools (Microsoft Teams and Webex).
• Created and updated documentation for support processes and knowledge base articles, enhancing support efficiency (Confluence).
• Managing mobile device software updates and patches (MDM Airwatch).
• Liaising with system administration and database administration for execution of administration tasks
• Collaborated with cross-functional teams to optimize IT systems and implement process improvements.
• Active Directory management and administration, including user accounts creation, modification and deletion.
• Contributed to the successful reconfiguration and installation of PC environments using SCCM ensuring streamlined and efficient deployment of software and updates.
• Proficient in Microsoft Exchange, adept at creating user accounts, managing aliases, and implementing delegation settings to enhance collaborative efficiency.
• Incident management and serve as a dedicated backup incident manager, ensuring effective response and resolution strategies during critical situations.
• Team coordination, demonstrating leadership during the absence of coordinators, ensuring seamless operations and effective collaboration in challenging scenarios.
Network IT support Incident Management coordination MDM