Description

Experienced ICT Project Manager and Scrum Master with over 25 years of expertise delivering complex network infrastructure, security, unified communication, telecom, and contact center projects in international and high-stakes environments. Proven track record in leading cross-functional teams, managing stakeholders, and delivering digital transformation programs for public institutions, technology firms, and enterprise clients. Strong background in both Agile and Waterfall methodologies, with the ability to scale project delivery from concept to completion.

Core Competencies

• Agile & Waterfall Project Management (Scrum, PRINCE2)

• Stakeholder & Vendor Management

• Program Steering & Governance Reporting

• Infrastructure Delivery (LAN/WAN, VoIP, (Cloud) Contact Centers, Security)

• Contact Center Technologies (Genesys, Avaya, Telia-ACE)

• Change Management & Process Optimization

• Team Leadership & Coaching

• Budgeting, Forecasting & Earned Value Management (EVM)

• ITIL-based Service Delivery

Technical Skills & Tools

• Project Management Tools: Jira, Confluence, Microsoft Project, ServiceNow, Changepoint, SAP

• Collaboration & Office: Microsoft Office 365, Microsoft SharePoint, Microsoft Project & Visio

• Operating Systems: Windows, Linux

• Infrastructure Technologies: Cisco, Avaya, Alcatel-Lucent, Nortel, Genesys, Telia-ACE, AudioCodes, Skype for Business

• Project Types: Unified Communications, Contact Centers, Data Centers, Networks, ERP, IT Security, Managed Services

Industry field of expertise

Languages

Dutch
Native or bilingual
English
Fluent
French
Fluent
German
Conversational

Workplace preferences

Can work on-site

Tervuren (up to 50km)

DMC Project Management
Freelance Project Manager / Scrum Master
TELECOMMUNICATIONS
June 2025 - Today (1 year)
Tervuren, Belgium
Providing freelance ICT project management and agile delivery services. Focused on infrastructure, contact center and unified communication projects.
Agile Project Management IT Project Management Earned Value Management Team Management ITIL
DDM Consulting
Project Manager / Scrum Master
TELECOMMUNICATIONS
March 2020 - February 2023 (2 years and 11 months)
Turnhout, Belgium
Lead contact center infrastructure projects using Genesys, Content Guru, Audiocodes, and Telia-ACE. Managed integrations with CRM systems across industries such as insurance, public services, and telecommunications.
NTT Ltd.
Project Manager - Scrum Master - Service Delivery Manager
TELECOMMUNICATIONS
May 2001 - February 2020 (18 years and 9 months)
Diegem, Belgium
I started at Alcatel eBusiness Solutions, which, through acquisitions, became NextiraOne, Dimension Data and ultimately NTT.

Project Manager: Managed infrastructure delivery projects including LAN/WAN, WiFi, security, data centers, and contact centers. Handled deployments using Cisco, Avaya, Alcatel-Lucent, Genesys, F5, Fortinet, Skype for Business, and Salesforce.com. Clients included global enterprises in banking, pharma, port services, and telecom.

Scrum Master as from May 2019 for internal projects at NTT.

Service Delivery Manager: Dec 2002 – Feb 2016
Ensuring client satisfaction and SLA alignment for voice and data services.