About Eurlyne
French
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- Consultant indépendantOperational Automation ConsultantMEDICALJanuary 2024 - Today (2 years and 5 months)Paris, FranceOperational AI Automation Consultant | Multilingual (EN/FR/ES) | Medical Aesthetic Clinics & HospitalityI help medical aesthetic clinics and hospitality businesses regain operational control by reducing the daily overload created by repetitive inquiries, booking/appointment management, no-shows, and multilingual communication.My work is not “AI for AI”. It is operational engineering: I diagnose friction points, redesign the workflow, and deploy controlled automation that improves speed and consistency while keeping teams in control.Core interventions (end-to-end delivery)Operational diagnosis: mapping the real workflow (front desk → scheduling → follow-up), identifying bottlenecks, failure points, and high-volume requestsProcess redesign: simplification before automation (standardizing answers, defining decision rules, escalation paths)Automation implementation: automating inquiries, confirmations, reminders, and follow-ups with exception handling (edge cases, urgent requests, human handoff)Multilingual service design (EN/FR/ES): consistent tone, terminology, and service quality across languagesChange management: adoption plan, training, and documentation so the system is used correctly from week oneQuality & control: monitoring, KPI tracking (response time, no-show rate, workload reduction), and iterative optimizationWhat clients get (deliverables)Process map + bottleneck reportAutomation blueprint (rules, triggers, escalation)Tested workflows + handover documentation (SOPs)Operational dashboard/KPIs and optimization planI build systems that are stable, maintainable, and business-first—designed to reduce operational pressure without disrupting patient care or guest experience
- AI Automation Consultant | Multilingual (EN/FR/ES) | Healthcare & HospitalityAI Automation Consultant | Medical Aesthetic Clinics & HospitalityMEDICALJanuary 2024 - Today (2 years and 5 months)Marseille, FranceEvery day your clinic loses time and revenue on tasks that should already be automated.Teams are overwhelmed by repetitive inquiries, appointment confirmations, no-shows, and multilingual requests.This operational overload does not come from patient care.It comes from manual processes that should no longer be manual.I help medical aesthetic clinics eliminate this friction by implementing reliable AI automation systems that work in the background, 24/7, without disrupting staff or existing workflows.What changes immediately:Patient inquiries are handled instantlyAppointments are confirmed and reminders are sent automaticallyFollow-ups reduce no-shows and lost patientsMultilingual patients receive clear, consistent communicationStaff regain time, focus, and mental spaceAll automation is designed to support teams, not replace them, and to respect operational constraints and data sensitivity.I do not sell experimental technology.I deliver stable, controlled automation that reduces operational pressure from day one.I work in English, French, and Spanish, and every system is adapted to the real operational reality of your clinic.
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Education
- Professional Certification – AI Automation & Digital OperationsIndependent Professional Training / Continuous Education2026Design and deployment of AI-driven automation systems for service operations. Process mapping, operational optimization, and Target Operating Model design. Implementation of multilingual AI workflows for healthcare and hospitality environments. Change management, system stability, data sensitivity, and operational handover (SOPs).