Description

IT Asset Management professional with proven experience in complex international environments including the EEAS (European External Action Service).

I handle the full IT asset lifecycle from procurement to decommissioning including large-scale hardware refresh programs, supporting organizations such as the EEAS with approximately 4,000 users and 180 delegations worldwide, with a strong focus on data accuracy and traceability.

Core competencies :

•CMDB management and data accuracy under ServiceNow

•Physical inventory reconciliation against system records

•Endpoint management and software deployment via Intune and SCCM

•Shadow IT detection and control

•Purchase Order process

•Inbound/outbound logistics coordination at international scale

•Stock and compliance reporting for IT governance teams

•ITAM process optimization and documentation

•User request handling through ServiceNow ticketing workflows

ITIL 4 certified. Fluent in French and English, good knowledge of Dutch.

Experienced in multi-site environments with diverse stakeholders across procurement, infrastructure, and ITSM. I integrate quickly and operate autonomously from day one.

Languages

French
Native or bilingual
English
Fluent
Dutch
Fluent

Workplace preferences

Can work on-site

Brussels (up to 50km)

European Commission
ITAM & ITSM Coordinator
DIGITAL AND IT
February 2024 - Today (2 years and 4 months)
Brussels, Belgium
1. Managed the full IT asset lifecycle (laptops, smartphones, screens, PDAs) for EU delegations worldwide procurement to decommission.
2. Maintained and updated asset records in ServiceNow (CMDB-linked inventory), ensuring data accuracy and traceability across all asset states.
3. Performed regular cross-checks between physical inventory and ServiceNow records to detect and resolve discrepancies.
4. Coordinated inbound/outbound shipments and tracked asset allocation per user, location, and delegation.
5. Monitored asset usage patterns and fagged underused or unassigned equipment to optimize resource allocation.
6. Generated stock and compliance reports for management and EEAS IT governance teams.
7. Collaborated with central and local IT teams to ensure alignment with EEAS standards and SLAs.
8. Contributed to continuous improvement of ITAM and ITSM processes and documentation, supporting knowledge sharing across the team.
9. Handled user requests, replacements, returns, and asset status updates via ServiceNow ticketing workfows.
ServiceNow Microsoft Office Microsoft Intune ITIL V4
Laboratoires Expanscience (Mustela),
Logistics Coordinator
January 2022 - January 2024 (2 years)
Zellik, VB, Belgium
1. Managed supply chain and inventory operations ensuring product availability and compliance with quality targets. 2. Monitored KPIs and led process improvement and cost reduction initiatives. 3. Coordinated with suppliers and internal teams across multiple distribution channels.
Logistics & Export
Offcer
September 2019 - January 2022 (2 years and 4 months)
Bellerose, NY, USA
1. Managed shipments, export documentation, and compliance. 2. Optimized warehouse fows and maintained inventory accuracy. 3. Handled carrier invoice validation and B2B order invoicing.