About Heithem
Experienced professional with over 10 years of expertise bridging software development, business analysis, and project management. My career began in tech, giving me a strong technical foundation, before I transitioned into strategic roles leading agile digital transformation projects and improving business processes across diverse industries.
I’m certified in PRINCE2, Scrum Product Ownership, Management, and Sustainability, and I bring a solid track record in:
• Agile and hybrid project management
• Business and functional analysis
• Process optimisation and change management
• Digital product design and delivery
• Stakeholder engagement and cross-functional collaboration
While I haven’t yet worked directly in the climate or sustainability sector, I am personally committed to climate action and low-carbon innovation. I’m keen to contribute to missions and organisations that share these values and aim to have a positive impact.
I work fluently across French- and English-speaking environments, with clients ranging from startups to international NGOs.
French
Native or bilingual
Italian
Basic
Spanish
Basic
English
Native or bilingual
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- H2M GroupEntrepreneurship & FreelanceOctober 2023 - Today (2 years and 8 months)Bruxelles, Belgium
- Export of Machinery Parts: Established and currently operate a business focused on the export of parts for heavy machinery, overseeing logistics, client relations, and supply chain management.
- E-commerce Brand Development: Building an online brand, managing product sourcing, branding, and e-commerce strategy.
- Website Development: Providing tailored website solutions for clients, focusing on user experience and brand alignment.
- SwiftRoad Manager / IT Project ManagerBANKING AND INSURANCEJune 2022 - September 2023 (1 year and 3 months)La Hulpe, BelgiumSWIFT is a global provider of secure financial messaging services, facilitating secure and efficient communication between financial institutions worldwide to enable international financial transactions and ensure the smooth functioning of the global financial system.My main tasks were but not limited to:• Owner and ambassdor for the Quote-to-Cash Process.• Dependency management for the Quote-to-Cash Process: Managing the entire lifecycle of tickets, from initial intake through to resolution and completion, ensuring timely and effective solutions for all issues.• Collaborate with cross-functional teams to streamline and optimize the Quote-to-Cash Process, identifying areas for improvement and implementing solutions.• Act as a subject matter expert (SME) for Quote-to-Cash-related inquiries and provide guidance and support to internal stakeholders.• Develop and maintain documentation, standard operating procedures (SOPs), and training materials for the Quote-to-Cash Process to ensure consistency and efficiency.• Preparing and presenting the Quarterly Business Reviews to Tribe Leaders, ensuring alignment of cross-functional teams and organizational objectives.• Preparing sprints with product owners and effectively reported progress and key updates to Tribe leaders.• Leading key strategic projects:• Spearheaded the seamless integration and standardization of documentation platforms throughout a designated tribe, fostering cohesion and efficiency across diverse teams.• Orchestrated the successful rollout of SCOM1807 and orchestrated the transition to an innovative monitoring solution, optimizing performance monitoring capabilities and ensuring proactive risk mitigation for enhanced operational excellence.
- PluxeeBusiness and Functional analystRETAIL (LARGE RETAILERS)November 2020 - April 2022 (1 year and 4 months)My role as a business and fonctional analyst is to translate business needs in business requirements to enable functional analysis and the product development.My main tasks are but not limited to:• Coordinate with different stakeholders to evaluate business needs for new projects and development requests.• Collect and understand the needs of Business Owners through workshops and working groups.• Challenge business needs (specific cases, details, etc.) and their level priority.• Conducting competitive analysis of industry players to identify market trends and opportunities.• Structure, split and recommend priorities for Epics and user stories.• Analyze and optimize business processes to improve efficiency and effectiveness• Translating complex business needs into actionable business requirements and function al analysis. (BPMN 2.0, UML).• Write clear and complete analysis including acceptance criteria and user testing criterias.• Collaborate with IT teams to ensure technical feasibility and alignment with business requirements.• Conduct user acceptance testing (UAT) to validate that the developed product meets business needs.• Support the Product Owner in the preparation of his Business Case and backlog managment.• Support the Product Owner in the Scrum ceremonies.
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Education
- Certificate in ManagementICHEC Brussels2019Certificate in Management
- Master of Science in Software Engineering2013Master's Degree in Software Engineering