About Laurent
Seasoned freelance Service Manager with 8+ years of experience, including 5 years as an IT Service Manager in the hospital sector and 3.5 years as a dedicated Service Delivery Manager in the energy industry.
My expertise is built on a strong foundation of project management, service management, and application tool management, with a keen focus on customer-oriented facing. My experience includes a strong focus on Data as a Service (SaaS) and possess a deep understanding of interpersonal dynamics and team collaboration.
Key Competencies:
- Analysis of interpersonal relationships and group dynamics (ABBA)
- Supervisory skills and people management
- Service management process and results-oriented (ITIL V3)
- Transversal communication (B2B, B2C)
- Resilience to stress and change
- Strong team spirit and multi-level collaboration
I am committed to optimizing service delivery, ensuring operational excellence, and fostering strong client relationships to drive success.
French
Native or bilingual
English
Fluent
Dutch
Conversational
Remote only
Primarily works remotely
Experience
- Landis+GyrService delivery managerENERGY AND UTILITIESJune 2022 - October 2025 (3 years and 4 months)- Development and execution of application integration strategies within the project framework- Service delivery management - SaaS/DaaS- Service management process - ITIL - including : change, incident, continual service improvement etc.- Negotiation of services and indicators - SLA- Operational monitoring and reporting analysis - BI / ServiceNow- Application correction and process optimization
- CHIREC GroupIT Service LeaderMEDICALMay 2019 - June 2022 (3 years and 1 month)- Application IT maintenance and optimization of application services and business processes- Coordination of analysis phases, development, testing and production within the framework ofthe project- Users training and documentation work
- CHIREC GroupIT Project ConsultantMEDICALSeptember 2017 - May 2019 (1 year and 8 months)- Management of client/user issues (level 1 and 2) - Customer IT service- Maintenance, progress and development reporting - PMO assistant- Risk and correction management in collaboration with partners and key users - ITIL continual service improvements and Risk assessment
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Education
- Certificate ins Project managementPrince2 Foundation2020Certificate ins Project management
- Business TrainingPrince2 Foundation2020Business Training
Certifications
- Prince2 Foundation - Project managementPeopleCert2020