Maria T.

Planned and executed customer communication campaigns using CRM platforms like Salesforce, HubSpot, and Microsoft Dynamics. Analyzed customer data to optimize campaign strategies and improve engagement. Coordinated with stakeholders to align campaign objectives and execution. Provided leadership to project teams, ensuring collaboration and goal alignment. Delivered regular updates and reports on campaign performance to senior management.

Managed portfolio budgets and resources, ensuring timely delivery of tailored portfolio strategies in the pharmaceutical sector. Developed tailored portfolio strategies, delivering results within timelines. Maintained transparent communication with stakeholders and provided regular updates. Conducted team meetings and brainstorming sessions for alignment on objectives. Proficient in portfolio management tools like Planisware, MS Projects, SAP, and QlikSense.

Implemented and managed digital customer service and financial platform for a client in the tyre manufacturing sector. Utilized Agile methodology for CRM tool development and implementation of customer journey. Acted as the central point of contact for stakeholders, overseeing inquiries and requests. Conducted user training sessions for digital platform adoption. Created & implemented chatbot script. Prepared and presented sales and performance reports to senior leadership. Prepared full scale presentation and presented propsed customer journey