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Malt Strategy
Olive AzubuikeOA

Olive Azubuike

Bilingual Operations Specialist | Customer Success

€250/day
Brussels, BE
3-7 years
Microsoft Excel
data cleaning
customer service
English
French

Average response time: 1 hour

About Olive

Turning messy data into clear decisions.

As a Bilingual Operations Specialist (English/French) with over 3 years of experience in corporate environments (TotalEnergies, GSK), I help businesses streamline their administrative processes, clean their data, and manage international customer relationships.

How I can help you:

Operational Support: Turning messy Excel sheets into automated reports (Pivot Tables, vlookup) to save your team hours.

Bilingual Agility: Seamlessly handling customer support, tickets, and documentation in Native English and Fluent French.

Data Cleaning: Fixing database errors and organising CRM data so it is actually usable.

Why work with me?
I do not just do the task. I use my background in Customer Success to understand why the data matters to your business.

Availability: I am currently completing a flexible analytics project at GSK. I am available for part-time missions (evenings/weekends/remote) and am highly responsive to messages.

  • English

    Native or bilingual

  • French

    Native or bilingual

  • German

    Basic

Can work on-site
Brussels (up to 50km)

Experience

  • GSK,
    Supply Chain Analyst Intern
    PHARMACEUTICALS INDUSTRY
    December 2025 - Today (6 months)
    Belgium
    • - Analyse inventory, shipment, and supplier performance data to identify trends, inefficiencies, and improvement opportunities.
    • - Prepare regular reports on stock levels, delivery performance, and replenishment needs to support operational decision making.
    • - Support inventory optimisation initiatives, documentation, and coordination with supply chain managers.
    Supply-Chain Management Microsoft Excel
  • ICMA/IESEG Lille
    Data Analyst (Hackathon Project)
    HOSPITALITY
    January 2025 - May 2025 (4 months)
    Lille, France
    • - Analysed large-scale Airbnb listings and customer reviews using Python (Pandas, Scikit-learn) and NLP techniques.
    • - Applied sentiment analysis and text mining to extract customer insights and recommendation drivers.
    • - Delivered actionable insights that ranked 1 st place in a competitive data analytics hackathon.
    Data analysis data cleaning Python
  • Total Energies,
    Customer Data Analyst (Bilingual)
    ENERGY AND UTILITIES
    April 2021 - August 2024 (3 years and 4 months)
    Port Harcourt, Rivers, Nigeria
    • - Automated API integrations between CRM and Excel dashboards to track 100+ weekly customer pain points, reducing complaint resolution time by 40%.
    • - Conducted daily analysis of customer behaviour patterns using Excel (Pivot Tables, Macros), presenting insights that guided CSR and sustainability strategies.
    • - Collaborated with CSR teams to align customer data with corporate sustainability metrics and reporting.
    Microsoft Excel customer service Communication Social media

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Education

  • MSc. Big Data Analytics for Business
    IESEG School Of Management
    2026
    MSc. Big Data Analytics for Business
  • Bachelor of Arts
    Imo State University
    2018
    Bachelor of Arts

Skill set

Process Management
Time Series Analysis and Forecasting
Supply-Chain Management

Categories