About Rachid
Lead Business Analyst (CBAP®) with 18 years of experience in digital transformation initiatives across financial services and multi-system environments. Experienced in cross-team, cross-country contexts, aligning business and IT stakeholders while driving delivery from ideation to production. Strong focus on system integration, data modeling and process optimization, with the ability to quickly grasp new business models, structure complex problems, and translate them into clear, tangible solutions.
English
Native or bilingual
Dutch
Native or bilingual
French
Native or bilingual
Can work on-site
Brussels (up to 50km), Luxembourg (up to 50km)
Experience
- R.B. - Business ConsultantIndependent ConsultantCONSULTING AND AUDITSDecember 2013 - Today (12 years and 6 months)Brussels, BelgiumClients: Interparking (Mobility), P&V (Insurance), Belfius (Insurance), BNP Paribas Fortis (Banking), NRB/Ethias (Insurance), PartenaMut (Mutual Health Insurance), KBC (Banking).Interparking – BrusselsLead Business Analyst & IT Project Manager • 04/2023 – Present-Structured and led project ideations, clarifying scope, risks and solution options, enabling faster business decisions.-Defined and drove the annual roadmap, ensuring quarterly alignment with business stakeholders.-Enhanced requirements gathering process and documented detailed analysis in Confluence.-Increased successful LPR entries by optimizing the data model, resulting in smoother customer flow.-Implemented integration and data flows (APIs, ETL, DWH) for the ticketless product, including Grafana dashboards.-Defined API standards and ensured secure access (OAuth) and GDPR-compliant data handling.-Delivered hardware and system configuration changes based on analysis of car park device interfaces.-Delivered training to 35 control-room operators and 10 customer service agents on the Ticketless solution.-Facilitated cross-tribe and cross-country alignment through workshops with business and IT stakeholders.-Improved sprint planning and delivery predictability by introducing structured backlog refinement by domain.P&V – BrusselsSenior Business Analyst • 10/2018 – 04/2023-Performed pre-studies to clarify scope, feasibility, complexity and impacts.-Modelled business requirements in Enterprise Architect, improving documentation quality and traceability.-Planned project roll-outs and coordinated follow-up to monitor delivery progress.-Delivered Proof of Insurance integration through impact analysis and data cleansing.-Implemented FSMA compliance rules in the back-end, preventing operations on contracts linked to suspended brokers and ensuring regulatory alignment.-Trained and coached new analysts, developed Enterprise Architect guidelines and materials.
- CGIBusiness Analyst & IT Project ManagerJune 2013 - December 2013 (6 months)Zaventem, BelgiumBusiness analysis, project management and training delivery – SEPA projects (financial services).Clients:- Automotive Finance: VW D'Ieteren Finance- Energy: EDF Luminus
- AdneomBusiness AnalystDecember 2010 - May 2013 (2 years and 5 months)Brussels, BelgiumBusiness analysis experience in the banking and energy sectors.Clients:- Banking: BIL, BPN Paribas Fortis- Energy: ENGIE/N-Allo
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Education
- Master's Degree in Commercial SciencesEHSAL2007Master's Degree in Commercial Sciences
Certifications
- CBAP® – Certified Business Analysis Professional™IIBA®2025
- Certified ScrumMaster®ScrumAlliance®2013