Description

30+ years of (ICT) working experience;
Worked in a diversity of sectors, like finance, construction, media, ICT, manufacturing and transport;
Experienced different types of organizations in terms of culture and size;
Lifelong learning to keep up with trends and developments and to become better.

I specialize in organization and management roles, including Service (Delivery) Manager, Consultant, Project Manager and Interim Manager. My experience spans diverse industries and includes expertise in project management, interim management, service management, application management and IT infrastructure operations.

With a strong educational background — including an MBA, ITIL, DevOps, Scrum and Prince2 certifications — I am open to opportunities in ITIL process development, service desk optimization, implementation and professionalization of IT service management, system management and migration projects.

In summary, I am a seasoned professional at an academic level who can be characterized as structured, organized, hands-on, proactive and committed to delivering customer-focused results.

Specialism: Service Management, Project Management, Interim Management, process optimization, ITIL, DevOps, ASL, BiSL, IT Service CMM, Lean, SIAM, Scrum, Agile, Cobit, ISO20000, Prince2, MPM, CMMi, SoX, leadership

Languages

Dutch
Native or bilingual
English
Conversational
German
Conversational

Workplace preferences

Can work on-site

Valkenswaard (up to 50km), Hasselt (up to 50km), Maastricht (up to 50km), Turnhout (up to 50km), Tilburg (up to 50km)

Product and Mind Promotion BV / Service Manager 4U
Interim Manager, Service Manager and Change Manager
DIGITAL AND IT
December 1994 - Today (31 years and 6 months)
Valkenswaard, Netherlands
All assignments since 1995 were performed via PMP;
Consultancy regarding ICT for small and medium enterprises (SME);
Implementation, management and support regarding office automation, networking data communications;
Development, implementation and management of websites and applications for SME;
Delivery of resources and knowledge.
Visma
Service Manager / Teamlead Operations
SOFTWARE PUBLISHING
July 2025 - January 2026 (6 months)
Eindhoven, Netherlands
Aanspreekpunt m.b.t. BlueVi voor klanten, leveranciers en IT-teams.
Organisatie en structuur voor servicedesk en beheer.
Begeleiden, coachen en ontwikkelen van professionals.
Documenteren van afspraken (DAP), processen en procedures.
Faciliteren van kennisdeling.
Regelmatige service review meetings met klanten en stakeholders.
Verwachtingen van klanten managen en proactief oplossingen aanbieden.
Scrum Lean
Euroclear
Infra Delivery Owner
BANKING AND INSURANCE
August 2023 - August 2024 (1 year)
Arrondissement Brussel-Hoofdstad, BU, Belgium
Responsible for the relationship and delivery of infra solutions;
main contact for the business application division with internal infra supplier;
build and maintain relationship with internal infra supplier;
manage the infra supplier performance related to operations and projects;
taking care (together with architects) for robust and scalable infra solutions;
documentation of processes and procedures related to the infra supplier;
suggesting and implementing optimizations and automation of tasks;
Reporting, advising and recommending management regarding service management, more specific release management and setup of separated environments for test and acceptance;
Migration project in which hard- and software of a complex, outdated application needed to be upgraded to current versions and standards;
Migration of application, accounts and groups to a new Windows Active Directory domains.