About Valentin
Business Analyst, Product Owner and Project Manager with a strong track record in delivering digital transformation projects across mobility, healthcare, and finance. Skilled in gathering and structuring business requirements, optimizing processes, and aligning IT systems with operational needs. My experience includes implementing an Electronic Health Record (EHR) system in a hospital environment, supporting post-merger integration in the banking sector, deploying a Customer Relationship Management (CRM) system in the energy sector, developing a MaaS application for the Brussels-Capital Region, and transforming Quote to Cash (QTC) processes across EMEA as part of a SAP S/4HANA migration in the medical device industry.
Certified PRINCE2® Foundation and Enterprise Design Thinking Practitioner, I adopt a user-centered approach with a strong focus on value creation, structured project delivery, and change management.
French
Native or bilingual
English
Fluent
Dutch
Conversational
Can work on-site
Bruxelles (up to 50km), Liège (up to 50km), Charleroi (up to 50km)
Experience
- STIB-MIVBProduct OwnerTRANSPORTATIONSeptember 2024 - Today (1 year and 9 months)Bruxelles, BelgiumProduct Owner - Design and deployment of a mobile app solution Mobility-as-a-Service (MaaS) named Floya• Centralising, organising and prioritising the needs of stakeholders (marketing, product, customer service, legal, IT security, etc.). )• Write clear user stories, incorporating precise acceptance criteria• Monitor development cycles for new features• Manage the backlog and long-term roadmap• Define functional requirements and organise development workshops for key features• Assist teams where necessary, drawing on the expertise acquired on the product• Monitor problems and bugs• Guarantee compliance with issues such as accessibility, RGPD, data availability, etc.• Supporting the teams during testing and helping to define the product vision• Supporting the implementation of various PSP (payment services provider) integration flows and CRM journeys
- ResaBusiness Analyst - ConsultantAugust 2023 - June 2024 (10 months)Business Analyst on CRM implementation• Analyze AS-IS situation and model understanding• Address operational staff needs and ensure satisfaction• Coordinate test sessions and track raised issues• Ensure proper functioning of new software and handle incidents during hyper care• Facilitate transition from project phase to normal software execution
- L'Habitation ModerneBusiness Process Analyst - ConsultantApril 2023 - July 2023 (3 months)Business Process Analyst for a social real estate in an organizational transformation• Establish a list of all the business processes• Draw the capability map• Organize workshop with employees at different levels to document AS-IS situation• Identify areas for improvement and plan their implementation• Transfer the acquired knowledge• Support in appropriation of BPMN methodology
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Education
- Master of Science in ManagementLouvain School of Management2014Master's degree, Management Science
- Bachelor of BusinessUniversité Catholique de Louvain: Louvain School of Management2013Bachelor's degree, Business/Managerial Economics
Certifications
- Prince2B2B Learning2025