About Viktorija
I am a Project Manager with experience in multinational environments, working across Customer Support, operations, and compliance-related initiatives.
I focus on delivering cross-functional projects by translating business requirements into structured actions and ensuring alignment between multiple stakeholders. My work often involves EU regulatory-related initiatives, process improvements, and operational coordination across different teams.
I bring expertise in managing projects and operational initiatives that achieve measurable results in a condensed timeframe.
I have experience working with senior stakeholders (Directors, Senior Directors, and Senior Managers), as well as engaging with VP-level leadership when required. I am also experienced in working in fast-changing environments where priorities shift and clarity needs to be created across teams.
My background includes project delivery, workforce management, and system-based operational work using tools such as Jira, Zendesk, and workforce planning systems.
Latvian
Native or bilingual
Russian
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Booking.comProject managerTRAVEL AND TOURISMAugust 2023 - July 2025 (1 year and 11 months)Amsterdam, Netherlands
- Contributed to EU regulatory integration projects, representing the Customer Support function within cross-functional initiatives.
- Collaborated with multiple business units to ensure Customer Support requirements were captured and implemented.
- Reported project progress, risks, and updates primarily to Directors, Senior Directors, and Senior Managers; engaged VP-level stakeholders as needed.
- Maintained structured project documentation and tracking in Jira to support transparency and delivery follow-up.
- Booking.comProject specialistTRAVEL AND TOURISMJune 2019 - July 2023 (4 years and 1 month)Amsterdam, Netherlands
- Delivered small to medium-scale projects within a Customer Support context.
- Managed stakeholders across different departments, ensuring alignment between Customer Support needs and wider business initiatives.
- Created and documented process flows and operational workflows to support service improvements and clarity of execution.
- Reported progress to Directors, Senior Directors, and Senior Managers.
- Booking.comWorkforce plannerTRAVEL AND TOURISMMarch 2017 - June 2019 (2 years and 3 months)Amsterdam, Netherlands
- Generated and maintained workforce schedules, ensuring optimal coverage and operational efficiency across teams
- Participated in cross-functional projects, supporting improvements in workforce planning and operational processes
- Worked with workforce and support systems including Teleopti/Calabrio, Training Planner, Zendesk, and Jira to manage scheduling, training coordination, and operational workflows
- Ensured alignment between scheduling requirements, training plans, and day-to-day operational needs
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Education
- Bachelor of Business AdministrationUniversity of Hertfordshire2015Bachelor of Business Administration
- European Business Administration, Double degree programHelsinki Metropolia University of Applied Sciences2016European Business Administration, Double degree program