Description

A highly motivated, organised and experienced professional with a diverse background in client services, relationship management and growth. Extensive experience of working with the public sector and commercial organisations both as an individual and as part of a team. Experience of having worked in a maltitute of industries including HealthCare, Hospitality, Technology and SaaS.

I have perviously worked on projects in the Healthcare industry.

Languages

English
Native or bilingual
Urdu
Fluent

Workplace preferences

Remote only

Primarily works remotely

Locate a Locum
Client Success Manager SaaS
April 2022 - Today (4 years and 2 months)

• Building a new Client Success department for a start-up SaaS platform, implementing new processes and laying the foundation.
• Creating client acquisition processes and retention strategy for future revenue growth.
• Managing all client activity acting as a conduit between clients and the rest of Locate a Locum.
• Consulting, constructing, defining, implementing and evolving account plans focusing on KPIs.
• Developing, adding value and growing relationships with existing accounts
• Facilitating organisational objectives to delivery and operational structures to create successful experiences.
• Working with Project Managers to create bespoke experiences for larger clients including creating unique modules with product and delivery teams.
• Using various systems to create reports and analyse data.
Service Innovation Group UK
Customer Service Manager
January 2020 - March 2022 (2 years and 2 months)
Watford, England, United Kingdom

- Supporting Client Service Managers and Project Managers across multiple projects
- Developing and maintaining effective working relationships within the field, the clients and HO, ensuring efficient completion of all activities
- Actively involved in the application of field reporting systems and KPI's for the team, ensuring that the unit meets its operational commitments to clients
- Audit and accuracy checks of all field data received via the online web portal
- Completing daily and weekly reporting for all activities along with further analysis to identify trends and insights for the client
- Managing the flow of field visit data, reporting on a daily, weekly and monthly basis to ensure all KPI's are achieved and outstanding quality levels are maintained.
Just Eat
Client Account Executive - New partner experience
October 2019 - January 2020 (3 months)
London, UK

• Responsible for managing relationships and accounts with Just Eat Restaurant Partners.
• Meeting daily, weekly and monthly set sales targets and KPIs.
• Ensure clients' needs are met from the onboarding process and throughout their partnership with Just Eat.
• Building and maintaining relationships, working alongside the Business Development and Marketing teams to ensure client needs are met and to implement new ideas for both existing and new clients.
• Working closely with sales departments to upsell further services and increase revenue.
• Working alongside compliance to ensure restaurants are fully vetted by the Food Standard Agency.
• Arranging any training that may need to be given to individual restaurant clients.