Description

I have worked with a diverse range of clients from all over the world, providing them with high-quality services that meet their unique needs and requirements. with over +5 years of experience in the customer service,logistics and managing field wth companies like vodafone uk,AT&T and Amazon I've developed myself over the years.

So if you are looking for a reliable and experienced freelancer who can help you achieve your goals, look no further. Please feel free to browse my portfolio and contact me if you have any questions or would like to discuss your project further. Thank you for considering me for your next project!

Languages

English
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

vodafone
Customer Service Representative
February 2018 - September 2021 (3 years and 7 months)
United Kingdom
Resolvecustomers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Determine charges for services requested, collect deposits or payments, and/or arrange for billing. Handling credit validation tasks among other departments. Managing the team to lift the team spirit accordingly the customer experience and the numbers.
,SUTHERLAND , AT&T ACCOUNT
Customer Service Representative
June 2020 - December 2020 (6 months)
Maintainup-to-date knowledge about ATT products and services. Respond to customer queries about ATT services, equipment, promotions, roaming and billings. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Take customer calls and complete service orders. Understand customer needs
Media Pulse UK
Tele-sales Agent
October 2017 - January 2018 (3 months)
Callingpotential customers using data provided by the company. Identifying and persuading potential prospects with relevant offers. Closing the sale. Upselling available add-ons and services. Creating their own generated potential prospects through customer referrals. Maintaining quality throughout the call and avoid any quality issues like misleading, over-promising or else.