About Adetunji
Office 365 support engineer with hands on experience in implementation and management of Microsoft 365 services, Azure Active Directory, Active Directory Identity management with practical use of PowerShell to manage office365, configuration of Office 365 tenancy for email exchange, file sharing and communication.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- NUPAT TECHNOLOGIESData Scientist & Machine Learning EngineerDIGITAL AND ITMarch 2022 - December 2022 (10 months)Lagos, Nigeria
- MicrosoftSubject Matter Expert (Exchange Online/Outlook/Identity)TECHFebruary 2022 - January 2023 (11 months)Nigeria• Provide second level support and escalations for Exchange, Azure Active Directory, Outlook, and Security & Compliance• Train and coach Level 1 & 2 engineers to understand advance O365 tools and best practices for effective customer support and deliver excellent services to clients.• Review each engineer's tasks and provide technical action plan to drive tickets to closure• Develop and document best practices for supporting the Exchange Online, Outlook, Azure Active Directory and Security & Compliance• Regularly update intranet content as new features appear
- MicrosoftMicrosoft 365 Support AmbassadorTECHMay 2021 - February 2022 (10 months)Provide world-class customer experience with every interaction· Engage and empathize with customers to support and resolve technical issues through completion· Develop, foster and maintain highly effective customer interaction· Support installation, configuration, and support of Microsoft Office 365 on various platforms· Accurately document all work performed through ticketing system including details and outcomes· Ensure accurate and timely resolution of all assigned issues· Escalate product bugs or unresolvable cases· Update O365 licenses, subscriptions and user management as necessary· Collaborate with team members to enhance the customer experience· Increase engagement with O365· Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendations· Participate in product testing, tool building and pilot new projects
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Education
- Bachelor of TechnologyFederal University of Technology Akure2016Bachelor of Technology - BTech, Biochemistry
- Diploma in Science, College/University Preparatory and Advanced High School/Secondary Diploma ProgramFederal University of Technology Akure2012Diploma in Science, College/University Preparatory and Advanced High School/Secondary Diploma Program