Alison White

Twenty years experience at claims departments of insurers, bringing both claims handling acumen as well as management and operational experience to your business on an ad-hoc/contractual bases when you need it.

Core Services

- Claims Audit and Quality Assurance

End‑to‑end claims audits: file sampling, reserving review, root‑cause analysis and clear remediation plans.

- Interim Claims Management

Short‑term cover for claims desks and teams, handling day‑to‑day adjusting, file progression and stakeholder liaison.

- Backlog Clearance and Distressed Book Remediation

Focused sprints to clear correspondence, re‑assess reserves and restore files to a controlled state.

- Vendor Panel Setup and Contracting

End‑to‑end vendor panel delivery: supplier select- ion, negotiation, contract drafting, KPI design and governance implementation. I have led this work independently for UK and European operations.

- Claims Process Audit and Quick Fixes

Rapid operational audits that identify root causes, deliver practical fixes and produce an action plan with measurable KPIs to reduce cycle time and improve file quality.

- Subrogation and Recoveries Programme

Review and redesign of subrogation workflows, training for adjusters and implementation of tracking and escalation to increase recovery identification and capture.

- Training and Coaching

Bespoke training in marine freight liability, cargo claims handling and subrogation techniques. I deliver classroom, remote and on‑the‑job coaching that improves adjuster capability and confidence.

- Management Information and MI Packs

Design and delivery of management packs that focus on decision making and operational control — clear, concise MI that senior stakeholders actually use.

- Ad Hoc Project Support

Documentation, SOP creation, stakeholder liaison and short projects that require a reliable, experienced operator who can deliver quickly.