Amanda Stone

¨ Successful transition of the administration function from an external vendor, managing a TUPE transfer ¨ Accountable for ongoing operational management of OSHCR digital platform ¨ Creation and execution of strategic plan ¨ Driving platform improvements, including scoping and implementation of new solution ¨ Development of commercial opportunities, maintaining YOY growth in line with MTFP ¨ Maximising promotional opportunities with support partners ¨ Continual liaison with HSE to ensure ongoing support and promotion of the register ¨ Chairing quarterly Advisory Committee Meetings with 12 professional bodies ¨ Production of papers and reporting as required at Quarterly Board Meetings to OSHCR Board

¨ Creation of newly formed PM&D Team and setting appropriate standards and procedures ¨ Responsible for IOSH Study Centre creation for OFQUAL regulated qualification delivery ¨ Development and launch of Level 6 and Level 3 qualifications ¨ Driving the delivery of Tailored Course Approval and Instructional Design projects for all clients, including major global retailers and manufacturers ¨ Responsible for creation, delivery and NPD ongoing improvements of digital platforms ¨ Instigation of processes and procedures to improve product quality and customer experience

¨ Implementation of monthly reporting, to including KPI product performance, NPD progress and future income pipeline and associated business cases ¨ Implementation of resource planning process and time management tools to identify product margins ¨ Creation of content improvement and product lifecycle programme for IOSH product portfolio ¨ Creation of SPIs and KPIs across the team and wider business ¨ Crisis management of key business risks ¨ Production of papers and reporting as required for ISL Board Meetings ¨ Identification and implementation of annual cost savings in excess of £0.5M ¨ Recruitment of 21 team members, conducting consultations, dismissal and performance management

MAIN ¨ Setting standards, processes and procedures for newly formed Channel Management Team ¨ Responsible for all 1400 Training Provider accounts and ongoing support and servicing ¨ Creation of efficient and simplified customer journey and onboarding process ¨ Identification ofbad debt, instigating appropriate resolution methods including ongoing debt management process, personally recovering in excess of £80K ¨ Risk management, providing appropriate mitigations and escalating to Risk Committee as required ¨ Identifying business development opportunities to meet budget targets ¨ Leading development and successful implementation of a previously failed digital platform ¨ Budget management and forecasting ¨ Creation of business cases to secure additional monies or resource to enable new project instigation ¨ Identification and implementation of annual cost savings in excess of £100K ¨ Recruitment of 6 team members, restructure planning across 35 roles and consultation proceedings