Amar Khan

• • Lead business analysis activities supporting aerospace manufacturing operations and customer programmes for clients including Airbus, BAE Systems, Leonardo and GKN.

• • Collaborate with engineering, production, supply chain and commercial teams to gather and document business requirements.

• • Conduct process mapping and gap analysis across manufacturing planning and order fulfilment workflows.

• • Develop operational dashboards and KPI reporting using Power BI and Excel.

• • Analyse ERP (MFG/Pro) and CRM data to support demand forecasting and operational planning.

• • Facilitate stakeholder workshops and support User Acceptance Testing (UAT) for operational improvements.

• • Provided business analysis support across customer operations and aftersales service processes.

• • Gathered and documented business requirements to improve warranty processing and service workflows.

• • Analysed operational data to identify trends affecting vehicle repair turnaround times and customer satisfaction.

• • Created Power BI and Excel dashboards to monitor operational performance and KPIs.

• • Worked with cross-functional teams including operations, logistics and technical teams to improve service delivery.

• • Analysed customer service operations and identified process improvement opportunities.

• • Developed operational reports tracking KPIs, productivity and customer satisfaction.

• • Documented business processes and produced As-Is / To-Be process maps.

• • Worked with management teams to streamline complaint handling and service workflows.

• • Supported data-driven decision making through reporting and trend analysis.