Description

I am a seasoned Project and Service Delivery Manager, and I'm the one who steps in to fix what others can't.

With years of experience, I bring a calm and confident approach to even the most chaotic situations. I skillfully navigate intricate project landscapes, ensuring deliverables are met and services are consistently optimized. My expertise isn't just about managing tasks; it's about understanding underlying issues, strategizing effective solutions, and leading teams to successful outcomes even in the most demanding environments. I don't just identify problems; I roll up my sleeves and ensure they're permanently resolved, delivering reliability and efficiency where it's needed most. I am the go-to expert for turning potential failures into notable successes.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Dutch
Native or bilingual
German
Conversational

Workplace preferences

Can work on-site

Zaventem (up to 50km)

CGI,
Service Delivery Manager
September 2024 - Today (1 year and 9 months)
Diegem, Brussels, VB, Belgium
• Improved service quality, addressing client concerns promptly and professionally.
• Led cross-functional teams to achieve project goals on time and within budget.
• Coordinated with multiple departments (15 FTE's) to ensure seamless service delivery across all touchpoints.
Project Management
ATOS IT Services And Solutions,
SDM/ITSM management
June 2023 - September 2024 (1 year and 3 months)
Zaventem, Belgium
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines (SDM)
• Identified and analyzed user requirements and processes to develop
KBC
Project Manager
June 2021 - May 2023 (1 year and 11 months)
Brussels, Belgium
• Seasoned PM/DM with extensive experience in analysis and project management. Planned, designed, and scheduled phases for large projects.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Identifies and capitalizes on cross-selling opportunities to maximize share of the client's wallet