About Serge Antony
I am a well driven individual with 5+ years experience on Salesforce.
My many years working as Area Manager in Retails & Financial Advisor allow me to easily understand the business needs and improve certain processes.
I am focused, objective orientated with a great capacity of adaptation & flexibility.
French
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Ald Automotive - Société GénéraleSalesforce BAU Manager / Product Owner Proactive & Areyounet ( Hot & Cold Surveys )AUTOMOBILEApril 2023 - Today (3 years and 2 months)Rueil-Malmaison, France- Organising and Driving workshops with key contacts.- Gathering & Outlining requirements in the product backlog coming from more than 40 Countries.- Prioritizing requirements based on business value, risk & countries ranking priority.- Ensuring the product backlog is visible, transparent, and clear.- Providing continuous and real-time clarification on those requirements.- Support the developers with the Build of the solution.- Produce the test scenarios and proceed with testing in the dedicated UAT Sandbox.- Provide Support to key contacts for their UAT testing.- Preparing the release notes on new features and supporting the key contacts on trainings when needed.- Driving the integration projects between the survey tools & the different CRM tools used by the countries.- Coordination with the different teams ( Back office, broker team, data team ....etc ) on different projects.
- SCORSenior Salesforce ConsultantOctober 2022 - Today (3 years and 8 months)Paris, France- Contribute to all phases of the projects: From the Analysis & Design of the solution to the Hypercare on a Salescloud based project.- Challenge the business requirements gathering & Create the tickets in DevOps tool.- Provide training, support & guidance for Best practices to 3 Hubs EMEA, USA & LATAM.- Provide the design and technical solutions needed.- Responsible for the build and IT tests of the technical solution in the dev sandbox- Produce the test scenarios and support the Users with their UAT Testing.- Responsible of the deployment and Unit testing in all the environments (UAT & PROD)- Maintaining the Data dictionnary up to date.- Create a User guide & Functionnal Specification documents.
- JellysmackSalesforce Business AnalystApril 2022 - September 2022 (5 months)92300 Levallois-Perret, France- Challenging the business on their need and the User stories creation on a Salescloud based project- Sprint & Release management.- Writing clear and precise User stories & Test scenarios- PRE UAT Testing & UAT testing Support
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Education
- Certification, CRM SalesForce Admin 201 & Sales CloudiBS Global Services2019Certification, CRM SalesForce Admin 201 & Sales Cloud
- Master of ManagementIUP Management Saint-Étienne et Roanne2017Master 2, Management of commerce and distribution