Description

I'm a Logistics Specialist and Account Manager with over five years of experience in the

U.S. transportation market, specializing in dispatching, load coordination, and building

strong customer relationships. I have extensive experience working with sprinter vans

and box trucks,Vans ,reefers and OpenDecks managing every step from route planning

and load booking to delivery scheduling and performance tracking.

I'm skilled in using DAT , Truckstop, Dispatchland apps and I'm fluent in English.

I'm known for my communication skills, assertiveness, punctuality, and responsibility,

which allow me to consistently deliver results and maintain client satisfaction.

Languages

Russian
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Princess Cruises
Sales Assistant
LOGISTICS AND SUPPLY CHAIN
February 2015 - October 2018 (3 years and 8 months)
Lisbon, Portugal
• Supported sales operations and customerservice
• Assisted in managing logistics for cruise events
• Always clearly explain the product to guests
• Consistently achieve budgeted sales Always execute all operations, standardized marketing strategies, events, visual
•
directives, and price changes with correct supporting signage and advertising as directed by management.
Load&GO
Account Manager
March 2023 - May 2025 (2 years and 2 months)
Lisbon, Portugal
• Client Relationship Management Serve as the main point of contact for assigned accounts, ensuring high levels of customer satisfaction. Build and maintain long-term relationships with shippers, brokers, and carriers. Understand clients' logistics needs and provide tailored solutions.
• Account Growth & Retention Identify opportunities to expand services with existing clients. Negotiate rates, contracts, and service agreements to maximize profitability. Monitor account performance and implement improvements to meet targets.
• Shipment Coordination & Oversight Oversee booking, scheduling, and dispatching of loads for assigned accounts. Ensure on-time pick-up and delivery, resolving any delays or disruptions quickly. Communicate shipment status updates to clients proactively.
• Problem Resolution Address and resolve service issues such as missed appointments, detention, damaged freight, or equipment shortages. Act as a liaison between clients, carriers, and internal teams to resolve disputes.
• Data & Reporting Maintain accurate account records in CRM and transportation management systems (TMS). Prepare performance reports for clients and management. Track KPIs such as on-time delivery, cost per shipment, and revenue per load.
• Compliance & Documentation Ensure all shipments comply with U.S. transportation regulations and company policies. Manage shipping documents including bills of lading, rate confirmations, and proof of delivery.
• Team Collaboration Work closely with dispatchers, carrier sales reps, and operations teams to fulfill client needs. Share client feedback to improve processes and service quality.
• Revenue each month - $100k-$150k
Delta Logistics Company
Logistics Sales Representative & Team Leader
March 2020 - February 2023 (2 years and 11 months)
Remote, OR, USA
• Minimum of50 cold calls per day to prospects
• Providing quotes
• Negotiating Prices for our carriers to move our client's freight
• Led a team ofsales representatives
• Booking loads
• Dispatching
• Negotiated contracts with clients and suppliers
• Consistently exceeded sales targets and drove business development initiatives