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Malt Strategy
Brian AbdoelhakBA

Brian Abdoelhak

Customer Support Representative

€125/day
Cologne, DE
8-15 years
administrative support
System administration
Operation coordinate
Communication
customer service

Average response time: 1 hour

About Brian

I am reliable and communicative person with hands-on experience in customercommunication, administration, and operations coordination. Skilled at handlingchat and phone contact, solving problems under pressure. Confident with computers, online tools, and social media.
Musician and performer (Capti Rando, 2015 – Present), with experience in musicproduction, performance, voice work, and building a creative presence on socialmedia. This background sharpened communication, creativity, and confidencein working with diverse teams.
Arts and Crafts
Publishing
Social Networks
Paper and Packaging
Digital and IT Services

  • Dutch

    Native or bilingual

  • English

    Native or bilingual

  • German

    Basic

Can work on-site
Cologne (up to 30km)

Experience

  • Wolt • · Uber
    Delivery Partner
    January 2022 - January 2026 (4 years)
    Delivered orders and packages reliably while managing routes and time independently. Communicated clearly with customers in case of delays or delivery issues. Strengthened punctuality, responsibility, and independent problem solving.
  • Flink–
    Management & Administration Support
    RESTAURANTS AND FOOD SERVICE
    January 2020 - January 2022 (2 years)
    Cologne, Germany
    Handled driver communication through chat and phone, resolving delivery, route, and operational issues in real time. Supported route organisation and coordination between drivers and the operations team. Worked in a fast-paced environment requiring quick decisions and clear communication. Took care of spontainious changes
    Communication customer service Database administration Strategic planning English
  • Baljet Groep
    Event Organisation & Setup Support
    January 2013 - January 2014 (1 year)
    Netherlands
    Assisted with setup, breakdown, and on-site coordination of events and festivals. Installed and dismantled sound systems and event equipment. Collaborated with multiple teams in dynamic, time-sensitive environments.
Check out Brian's experience

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Education

  • IT Support Assistant (MBO Lvl 3)
    ROCAmsterdam
    2014
    IT Support Assistant (MBO Lvl 3)
  • Audiovisual Collaborator (MBO Lvl 3)
    ROCAmsterdam
    2013
    Audiovisual Collaborator (MBO Lvl 3)
Check out Brian's education

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