About Bruce
Solution X Group
English
Native or bilingual
French
Fluent
German
Basic
Experience
- Solution X GroupManaging DirectorNovember 2024 - Today (1 year and 7 months)GermanyBusiness and Fractional consultant. Implement best known method (BKM), improve OEE, reduce cost of ownership (CoO), project management and advisory service.• • Advisory: Project manager and expertise for solar photovoltaic installation.• • Start up: Develop manufacturing layout and engineering test functions.• • Solar Energy firm: Advice on how to ramp manufacturing and improve supply chain.
- SPTSDirector of Customer Support EuropeJune 2019 - September 2022 (3 years and 3 months)United KingdomManage Customer Service Business Unit. Grow revenue, oversee install and service warranties, account management and customer relationships. Multi-site of 70+ staff.• • Budget: £35M P&L. Planning, reporting.• • Customer Satisfaction: Service, process, training & warranty support across EMEA.• • Digital Transformation: Implement Equality program. Reduce QN cycle time by 40%.• • Employee development: Cross product and process training, matrix skill growth.• • Install & Warranty: 90+ system install per year, reduce cost >5% YoY via• • Sales: Growth 23% YoY. Closure of £900k service contract.• • Success planning. Manpower ramp by 30%. Planning, hiring, training.
- NexwafeSr. VP Operations and EngineeringOctober 2022 - October 2024 (2 years)GermanyDrive transformation in operational excellence. Set up pilot production line processes and manufacturing equipment. Manage investor and customer relationships. 80+ staff.• • Budget: P&L. Planning, reporting, implementation of stretch goals to exceed budget.• • Digital transformation: Put in place for Process, Business Model and Organisation.• • Innovation: Implement digital Innovation Disclosure Record and Patent program.• • Manufacturing: Implement manufacturing work instructions. > 300 documents.• • Operations: Structure Company into functional departments critical for success.• • Quality: Implement QMS and use of 8D.• • Relationship-building: Manage board members and customers.• • Scale up: Set up proto-type production pilot line at Research and Development site.• • Transform: Turn board level objectives into work streams.• • Success planning. Execution of manpower ramp by 100%. Planning, hiring, training.
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Education
- DegreeUniversity of West of Scotland1988Electrical & Electronic Eng.