Description

Experienced CRM Consultant, Project Manager, and Customer Success Specialist with a proven track record of optimising CRM systems, automating workflows, and driving measurable business growth. I specialise in designing and implementing tailored CRM strategies that help organisations improve customer engagement, streamline operations, and increase efficiency.

With hands-on expertise in Freshsales and Workbooks CRM, I support both SMEs and larger enterprises through their digital transformation journeys - from CRM selection and setup to training, automation, and process refinement.

I’ve helped businesses unlock the full potential of their CRM by aligning technology with business goals, reducing manual effort, and improving visibility across the customer lifecycle. Whether leading complex CRM projects or enhancing customer retention, I bring a strategic mindset, deep technical knowledge, and a strong focus on delivering results.

Passionate about problem-solving, process optimisation, and helping businesses scale through smart use of technology.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 20km)

RevQore
Project Manager
March 2025 - Today (1 year and 3 months)
Led CRM and project delivery for enterprise clients, improving processes and aligning stakeholders.
Project Management
Creature Comforts
CRM Consultant
April 2024 - June 2025 (1 year and 2 months)
London, UK
Developed an abandoned cart recovery strategy to re-engage prospects, improving conversion rates & revenue. Configured Freshsales lifecycle stages to map prospect journeys, enabling targeted engagement & higher conversion rates. Automated data imports, eliminating duplicates to provide telesales teams with accurate, actionable data for improved outreach.
CRM Insights
Customer Success Manager / Project Manager
DIGITAL AND IT
January 2023 - Today (3 years and 5 months)
Providing timely value propositions & building customer loyalty.
Ensured key clients possessed the tools, education & support to achieve their business goals while simultaneously strengthening their relationship with the business.
Planned, orchestrated & delivered projects, leading the implementation of new processes aligned with CRM applications, monitoring & controlling project deliverables & schedules.
Drove alignment on scope to ensure commitments were achieved on time, within budget & quality parameters.
Validated financial forecasts & other related project expenditures.
Defined & tracked project milestones on a cross-functional delivery plan.
Developed communication plans & analysed employee learning needs.
Routinely updated key stakeholders & led project meetings.
crm Customer Relationship Management (CRM) Project Management Training