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Celia S.CS

Average response time: 1 hour

About Celia

I transform reactive vendor relationships into strategic partnerships that actually deliver value.

The Problem I Solve:
Your IT vendors control the narrative. QBRs feel like status updates instead of strategic sessions. Performance data lives in spreadsheets nobody trusts. Renewals happen by default because you don't have the framework to evaluate properly.

My Approach:
I bring 16 years managing billion-dollar supplier portfolios at PepsiCo, Nestlé, Danone, and Zurich Insurance. I created the SGAR Framework (Strategy, Governance, Assessment, Relationship), a proven system that turns vendor firefighting into structured governance.

What I Deliver:
- For CIOs: Visibility into vendor performance that supports budget decisions and strategic planning. No more flying blind into renewals.
- For IT Operations Managers: Automated scorecards that cut QBR prep from 20 hours to 2 hours. Finally get suppliers accountable to commitments.
- For CTOs: Strategic vendor roadmaps aligned with your technology vision. Stop getting sold features you don't need.
- For Group Product Managers: Clear frameworks for managing multiple vendors across your portfolio. Standardized governance that scales.

Recent Results:

- Helped multinational client improve supplier performance by 12% in one year
- Delivered SGAR implementations for 50+ procurement professionals
- Built Vendor Score IT software that automates performance tracking for mid-market teams

My Superpower: I speak both languages: vendor management AND technology strategy. I've sat on both sides of these relationships and know exactly where the value gets lost.

No theory. No corporate speak. Just frameworks that work immediately.
  • Spanish

    Native or bilingual

  • Italian

    Fluent

  • English

    Native or bilingual

  • French

    Fluent

  • Portuguese

    Conversational

  • Catalan

    Conversational

Can work on-site
Lisbon (up to 50km)

Experience

  • Vendor Manager Hub
    Founder
    LOGISTICS AND SUPPLY CHAIN
    October 2023 - Today (2 years and 8 months)
    What Vendor Manager Hub does: We provide consulting and software for mid-market companies that need better vendor management but can't afford (or don't need) enterprise solutions.

    My role as Founder: Company vision and strategy, product roadmap for Vendor Score IT, go-to market for consulting services, direct client relationships and delivery.
    IT Vendor Management and Procurement IT Strategy Corporate Strategy Innovation Management KPIs and Metric Definition and Monitoring
  • Remote
    Vendor Manager Consultant
    November 2021 - Today (4 years and 7 months)
    Independent consulting practice focused on vendor management and supplier relationship optimization for mid-market and enterprise procurement teams.
    Includes: governance structure design, KPI development and scorecard build, segmentation and maturity assessments, alignment
    IT Vendor Management and Procurement Strategic Procurement Supplier Relationship Management KPIs and Metric Definition and Monitoring
  • Vendor Score
    IT Co-Founder
    August 2024 - Today (1 year and 10 months)
    I co-founded Vendor Score IT after spending 16 years managing supplier performance at PepsiCo, Nestlé, Danone, and Zurich Insurance.
    Strategic Procurement IT Vendor Management and Procurement Supplier Relationship Management

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Education

  • Foundation Certificate in IT Service Management Leadership Tips, Tactics and Advice Product Management: Customer Development
    ITIL®
    Foundation Certificate in IT Service Management Leadership Tips, Tactics and Advice Product Management: Customer Development
  • Associate's Degree
    Instituto Europeo de Estudios Empresariales
    2007
    Associate's Degree

Skill set

Categories