Charlotte Witcomb

My current role is as the Office Manager for a luxury safari company based in Kingston, London. This role is extremely varied and consisted of me being in charge of everything other than selling the actual trips.

To name a few of my responsibilities:

• Ordering of office supplies and consumables

• HR and recruitment

• Health & Safety

• IT and equipment set ups

• PA duties for the MD

• Anything to do with Office and Microsoft packages

• Small amount of marketing and finance tasks

• Assisting with invoice, payroll, budgeting and other financial tasks

As well as these day-to-day duties, I also ran a number of projects including a London office move for 100 staff (including project managing the refurbishment of the new office), staff parties and reward scheme set ups, HR system integration and data migration, process streamlining and working with the directors on confidential projects.

Responsible for all administration for a busy sales and lettings company. Running the front office/reception, being the first point of contact for all enquiries via email, telephone and face to face, creating move in/moveout files for up to 40 move ins per month, booking viewings, arranging contractor viewings. I also assist the property management team with repairs, inspections and liaising with landlords and tenants. I have also implemented an automated key system, new referencing platform and assisted with system integration on a new CRM system. I enjoy identifying weaknesses and helping to strengthen them. I pride myself on customer service, always being the first to answer the phones, greet customers and help as much as possible. General office management duties such as health and safety, basic invoicing, fire alarm testing.

Sales Manager for a busy Sales Team in Bishops Waltham, Hampshire, one of the best local Estate Agents. I was responsible for managing over 120 clients searching for their dream home:

• • To match properties to clients based on their needs.

• • Keeping in regular weekly contact with all clients.

• • Meeting and greeting new clients in the office and on viewings.

• • Answering phone call and email enquiries.

• • Attending viewing and valuation appointments, providing relevant advice.

• • Negotiating offers, trying to get the best deal for all clients.

• • Follow strict daily targets and schedules.

• • Targeted on calls, financial services appointments, survey referrals, pipeline penetration etc.

• •

◦ • Update touting lists weekly and dropping letters through letterboxes.

• • Various administration tasks.

• • Regularly use all office programs.

• • Liaising with New Homes clients, booking in site visits.

• • Sales pipeline of £140,000 with a monthly net target of £40,000