Chloe Mitchell

In this job I answer calls from clients looking to add to their accounts or set up accounts and make this happen. I also create and send out monthly reports so clients can see how they use our services and ensure invoices that are created are correct.

In this role I booked interpreters for the whole of Scotland. This meant regularly taking calls from the NHS, Police, Courts and councils. This meant I would handle sensitive information at times and learned the different languages of the world and the kind of language used within the police and courts.

In this job, I became assistant manager of the cafe and would handle the cash, run shifts and ensure all staff were doing what needed done to ensure a smooth shift.