Description

Hey, I'd love be part of a business adventure and be able to help you somehow in your processes and level up your operations. Take a look to my porfolio and discover if we are a good match

Languages

English
Native or bilingual
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Brussels (up to 50km)

ING Belgium
Data Analyst / Business Analyst – CX & Innovation
February 2023 - Today (3 years and 4 months)
Brussels, Belgium
• Customer Experience Strategy: I establish data structures for Customer Experience by setting up and analysing CSAT and NPS surveys to identify key strengths and weaknesses.
• Action Prioritization & Impact Analysis: I facilitate the prioritization of improvement actions by calculating their impact on the NPS score.
• Data & Dashboard Development: I create and maintain Power BI dashboards to visualize customer feedback and performance metrics.
• Technological Integration: I develop GenAI solutions using Python and APIs to gain deeper insights from customer feedback.
• Cross-Functional Collaboration: I partner with various teams to promote CX awareness and provide product performance insights from a customer's perspective.
ING Belgium
Customer Journey Expert – Finance
DIGITAL AND IT
February 2023 - January 2024 (11 months)
Brussels, Belgium
As a Customer Journey Expert at ING, I ensured data quality for the Finance Tribe by validating data and maintaining quality frameworks. I also coordinated the resolution of data issues, from analyzing the problem to prioritizing fixes and tracking actions to completion.
Mazars
Risk and Data Analytics Consultant
September 2021 - January 2023 (1 year and 4 months)
Madrid, Spain
As a risk and data analytics professional, I built and validated IRRBB and scoring models, developed dashboards, and leveraged Python and Power BI to deliver data-driven insights.