Ed C.

I have over 35 years of contact centre experience, with a demonstrable and extensive track record of rebuilding failing operations and delivering turnaround strategies. I have worked globally with numerous blue chip companies and have enjoyed success with inbound and outbound operations in multi-channel, multi-lingual and varied cultural and diverse environments. I am extremely hard working, with a can-do attitude and a relentless focus on delivering sustainable and simple change strategies that will create a bedrock of foundation for your customer service teams. I can coach and support existing staff or help redefine roles and help recruit a new management team.

I am also a professional photographer and blend these two passions to understand the art of business and how I can use my photographic skills to showcase the honesty of what your business does to prospective clients and colleagues. I am proficient in event photography, corporate headshot and profile pictures and am a CAA qualified done pilot.

I am honest and very easy to work with, and love to work with people who want to deliver brilliant customer service but need some help turning their strategies into operational performance.