Ellie Matthews

As a HR Associate, I am responsible for the following:

-The onboarding process; new hire orientation, processing employment contracts, and coordinating with managers to ensure a smooth transition for new employees.

-Providing information and guidance on employee benefits, including health insurance, pension plans, and other perks offered by the company.

-Managing employee relations issues, including investigating complaints and resolving conflicts.

-Identifying training needs, designing and delivering training programs, and evaluating the effectiveness of training programs.

-Developing and implementing performance management processes and procedures. Overall: Supporting the HR department and ensuring that the company's HR policies and procedures are in compliance with laws and regulations, and aligned with the company's goals and objectives.

I progressed my career through PMP Recruitment from my previous job as a Warehouse Operative to my this role at the DCB1 Amazon Warehouse in Huntingdon.

-Managing shift bookings & checking in workers for their shifts.

-Building relationships with both the workers & the client.

-Providing performance feedback to workers.

-Managing worker absences & holidays.

-Recruitment and induction of new workers.

-Administration duties & assisting with payroll.

-Update spreadsheets using Excel/Google Sheets.

-Logging new leak detection/water damage instructions onto the group IT database.

-Accurately despatching of jobs and update Tungsten with notes and tasks.

-Accurately and confidentially collecting policyholder excess payments.

-Answer telephone calls and emails in a professional and appropriate manner.

-Communication with clients, policyholders and my team.

-Providing exceptional customer service.