Name: Program &Transformation Manager
Price: 1000 EUR
Availability: InStock

Languages

Workplace preferences

Can work on-site

Brussels (up to 50km)

Worldline NV,
Transition Manager for Customer Operations
March 2021 - Today (5 years and 3 months)
Diegem, 1831 Machelen, Belgium
Freelance - Transition Manager for Customer Operations . Part of a strategic program expanding Worldline's business in Australia.
✓ Designed Target Operating Models for Customer Service (onboarding, logistics, contact center, disputes) ✓ Led gap analysis (processes, systems, people); developed and implemented mitigation plans. ✓ Ensured full operational readiness and successful migration of customer portfolio to the new platform ✓ Partnered with IT and commercial functions to align transformation programs with strategic business objectives.
Johnson & Johnson NV,
Freelance- Customer Transformation Project Manager
April 2017 - December 2020 (3 years and 8 months)
Diegem, 1831 Machelen, Belgium
✓ Directed customer service transformation across multiple EU markets as part of the Customer 20/20 program. ✓ Implemented new technologies (CRM, Contact Center, DMS) and drove standardization of operations. ✓ Defined governance structures and KPIs, improving service consistency and transparency.
GOODYEAR DUNLOP NV,
Supply Chain Director
January 2008 - March 2017 (9 years and 2 months)
Diegem, 1831 Machelen, Belgium
✓ Reported to EMEA VP; led 140 FTE across Western Europe markets. ✓ Designed and rolled out cluster-wide S&OP process
✓ Delivered synergies and best practice sharing across multiple markets.