Description

Enabling achievement of full business potential through operations management and business development.

Commercially-minded executive with extensive experience in directing all aspects of operations, planning, sales, business growth, digital marketing, and training and development. Track of success in executive leadership in business management, strategic key account growth, staff training, brand promotion, and performance improvement. Possess expertise in defining and executing training programmes, evaluating issues, and delivering effective solutions to solve issues quickly. Demonstrated communication and interpersonal skills combined with the ability to build robust relationship and synergy across business lines to drive positive change.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Bruxelles (up to 50km)

Go by Steffen Henssler Group
General Manager
RESTAURANTS AND FOOD SERVICE
March 2021 - Today (5 years and 3 months)
Bruxelles, Belgium
Helping a company with more than 250 employees in Germany and a presence in all of the country's major cities to set up their first production site outside Germany. I am leading the creation and development of their Brussels office.
• Creation of the company
• Drawing up the business plan
• Establishment of operating processes
• Negotiation of supplier contracts
• Recruitment of staff
• Follow-up and monitoring of financial results
Management - Processes - Strategic
Brussels Chamber of Commerce
Consultant - Business Development Manager & Marketing Strategy
CONSULTING AND AUDITS
March 2013 - December 2021 (8 years and 10 months)
Bruxelles, Belgium
Lead the formulation and implementation of the Strategy to gain recurring busienss. Build a a work team that recruit from Beci employees as per their skills. Manage the hiring of a person with digital marketing skills to increase presence of chamber on social media. Supervise the functional analysis, identification of non-functioning and brakes, and creation of new offers in membership and structural partnerships to increase memberships. Oversee the transformation of website and way of selling Deliver the information and training to teams about new tools and processes.
● Optimised turnover on business by 12%, strategic partnerships by 30%, and monthly members by 300%.
● Doubled turnover and enhanced customer satisfaction rate from 59% to 97% by managing company counters.
● Suucceffuly directed to exceed 15% increase in membership of the Chamber of Commerce in two months and 400% plus increases in affiliations.
● Designed and established M&A (Business Transfer / Acquisition) service in 3 months with great success that resulted in generating profit margins of over 40%.
● Coaching hundreds of business owners to help them to optimise the management of their business. This has been a permanent mission for the last 5 years.
MindStream International
Managing Director & Owner
TRAVEL AND TOURISM
March 1997 - March 2013 (16 years and 1 month)
Bruxelles, Belgium
Built and developed own business for over 16 years, a PCO (Professional Congress Organiser) business. Successfyully arranged and organized worldwide congresses of 50.000 plus people for different international companies, including Pharmaceuticals, NGOs, Organizations, such as NATO, the Army as per demands.

● Team management
● Financial management
● Quality control
● Development & monitoring of internal processes
● Optimisation of management costs
● Development and monitoring of the marketing strategy
● Optimised turnover of 100K € in the first year up to 8.5M € in the 16th year through exceptional services.