About Eric
English
Native or bilingual
Experience
- Truevo Payments UK LtdRisk Monitoring Analyst | Merchant ReviewE-COMMERCEFebruary 2021 - Today (5 years and 4 months)Birkirkara, Malta• ● Conducted full merchant portfolio remediation under FIAU direction, completing high-pressure audit project ahead of deadline. This involved enhanced scrutiny on all risk pillars leading to a satisfied result and an end to the engagement and remedial action.• ● Perform continuous transaction monitoring and ongoing CDD/EDD of high-risk merchants in high-risk industries including crypto, online gambling, adult content, CBD and Digital Content verticals.• ● Created internal procedures and risk templates to standardize fraud reviews and internal reporting, which previously were not set in stone.• ● Support periodic internal and external audits including 2nd line risk escalations for transaction anomalies and onboarding inconsistencies.• ● I apply ownership over my cases and provide risk-based viewpoints, recommendations, and challenge where appropriate.
- Vittoria Services Ltd,KYC & Support Specialist - Gambling SectorOctober 2020 - February 2021 (4 months)Malta• ● Assisted players during inbound calls, live chats and raised tickets..• ● Conducted KYC checks during the call in phase, investigated player transaction patterns and applied bonuses where appropriate as well as handled queries• ● Handled queries associated with live game events, disputes and complaints.
- Arringo Ltd,KYC & Compliance Specialist | OnboardingMarch 2017 - September 2020 (3 years and 6 months)Malta• ● Was one of the initial team members that was hired to help launch startup operations including developing a solid online support system, taking live chats, resolving tickets and other customer related queries with minimal tech and tools.• ● Reviewed and approved onboarding for customers joining the crypto or Forex trading platforms using risk oriented KYC and CDD/EDD workflows.• ● Positively impacted the onboarding process timeframe from 24 hours to 15 minutes and later on, 5 minutes respectively.• ● Performed ongoing due diligence and monitoring of existing accounts actively trading or purchasing cryptocurrency ensuring payouts are legitimized and are mitigated from any risk.• ● Mentored new hires and performed 2nd line ad hoc duties where necessary.
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Education
- Resits of core examsGiovanni Curmi Higher Secondary College2005Resits of core exams
- Understanding & Managing Risk Certifications & Courses.The Open University / OpenLearnUnderstanding & Managing Risk Certifications & Courses.