About Francois
Senior Project Manager & Service Delivery Manager with 25+ years of experience delivering complex IT and business transformations in regulated and mission-critical environments.
I help organizations structure operating models, secure governance, and deliver scalable B2B platforms by translating business strategy into executable roadmaps, robust processes, and measurable value.
Strong background in energy, finance, pharma and public sector, combining engineering mindset, data-driven decision making and pragmatic execution.
French
Native or bilingual
German
Conversational
Dutch
Fluent
Can work on-site
Bruxelles (up to 50km)
Experience
- SyngeniaSenior Project ManagerCONSULTING AND AUDITSOctober 2025 - March 2026 (5 months)Bruxelles, BelgiumEngineeringContext: Supported digitalisation of field operations to strengthen data traceability, and operational efficiency• • Define AS-IS and TO-BE operating models supporting outbound operational flows, data traceability, and service performance• • Develop business cases assessing operational impacts, costs, risks, value drivers for delivery-related tooling and process changes• • Ensure governance, traceability, and consistency of delivery workflows across operational and IT stakeholders Tools: JIRA, VBA coding, SharePoint, O365
- ZURICHSenior Project ManagerJanuary 2025 - September 2025 (8 months)Context: Support, optimize SAP P2P/Purchase-to-Pay and O2C/Order-to-Cash processes in a high regulated insurance environment• • Define design and document AS-IS and TO-BE B2B processes supporting end-to-end sender, invoicing, and contractual flows• • Structure business case supporting platform evolution decisions, including functional scope, timelines, budget, operational impacts• • Own SAP P2P and O2C change execution to ensure audit compliance, traceability and financial control• • Ensure compliance and traceability across Incident, Problem, and Change workflows• • Coordinate business, IT, and external vendors to deliver platform and process changes within agreed delivery roadmaps Tools: SAP MM-SD-FI-OpenText, JIRA, Confluence, Power Query, Power BI, SQL
- TractebelSenior Project ManagerJune 2023 - December 2024 (1 year and 6 months)– HR / Comp & Ben / Procurement (Energy Engineering sector)Context: process reengineering, process industrialisation• • Define governance, roles, and responsibilities within a shared operating model spanning business, IT, and support functions• • Manage team deliverables in sprints and ensure consistent planning across domains.• • Align platform and process roadmaps with enterprise strategy and change management objectives• • Govern pipelines and reporting workflows to strengthen traceability, automation and data-driven governance.• • Executed performance analysis and KPI reporting to assess progress and improve deployment efficiency• • Deliver scalable process and tooling improvements supported by performance indicators and adoption plans Tools: Power Query, Power BI, SQL, VBA coding, SharePoint, O365
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Education
- Diploma Electrical Engineer(Polytechnic Faculty of Mons1994Diploma Electrical Engineer
- Prince2 + ITIL + ITIL Practitioner, continuous improvement "Plan & Improve"Prince2 + ITIL + ITIL Practitioner, continuous improvement "Plan & Improve"