About Idris
Dutch
Native or bilingual
French
Native or bilingual
English
Fluent
Experience
- DilacoATM Support Engineer (Consultant)June 2021 - November 2021 (5 months)Brussels, BelgiumSupport issues with ATMs (telephone) Support issues with ATMs (monitoring) Create incidents in HPSM Follow up and resolve incidents Direct contact with end users On site support to internal employees
- AusySecond Line IT-Support EngineerNovember 2021 - August 2022 (9 months)project Portima Providing support to insurance brokers with It problems Call handling and ticket tracking in HEAT Resolving complex issues Troubleshooting on Office 365 Troubleshooting on Microsoft Windows 7,8,10,11 ALL-round IT troubleshooting Managing Office 365 accounts Making computers work-ready for internal employees Managing end-user passwords and accounts in active directory troubleshooting vpn applications and firewalls all-round second line
- ToyotaCar MechanicSeptember 2017 - July 2018 (10 months)Herent, Belgium
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Education
- human SciencesDon bosco2014human Sciences
- Office and RetailKA Redingenhof2017Office and Retail