About Ilaria
Executive Assistant | Operations & Client Management Expert
20+ years supporting C-level executives in fast-paced, international environments (Italy, Europe, USA). Proven track record in driving operational excellence, process optimization, and strategic business partnership with top-tier brands like Bulgari and LVMH.
🔹 Executive Support: Full ownership of CEO calendar, travel logistics, meeting and event planning, and high-level documentation. Trusted partner to senior leadership.
🔹 Operations & Administration: Budget control, invoicing, contract management, collections, supplier relations, and deadline oversight.
🔹 Client & Team Leadership: Managing relationships with international clients and high-profile stakeholders, fluent English communication, team coordination, and workflow prioritization.
🔹 Digital & Marketing: SEO strategy, copywriting, WordPress management, email marketing (ActiveCampaign/Kajabi), and social media content creation (Meta, LinkedIn, Instagram).
🔹 Events & Training: Designing and executing corporate events and training programs, handling logistics, materials, and online presence.
🔹 Process Improvement & Quality: Driving ISO 9001 compliance, enhancing workflows, and solving administrative and technical challenges with tools like PEC, MePA, CRM systems.
📈 Known for precision, adaptability, and autonomous growth mindset—constantly learning and innovating to anticipate needs and enhance efficiency.
💻 Flexible work mode: remote, hybrid, or on-site depending on project value and company culture, delivering autonomy and accountability in all settings.
🎯 Seeking Executive Assistant or Operations Manager roles in structured, results-driven medium to large international companies.
🎓 Master’s Degree in Business Marketing & Communication – Loyola Marymount University (CA, USA)
📑 Certifications: SEO, Inbound Marketing & Content Strategy (HubSpot & Google), Oracle AI Foundations (in progress)
Italian
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Nicoletta RomanazziExecutive Assistant Sales Operations & Client ManagerMay 2023 - Today (3 years and 1 month)Rome, ItalyFull remote / Hybrid / On-site (Rome)• Independent management of executive calendars and travel arrangements for CEOs• Client and supplier relationship management, communication, and negotiation• Organization of events, meetings, and training courses• Drafting contracts, monitoring deadlines, invoicing, reconciliations, and credit collection• Coordination and supervision of internal and external teams, monitoring progress and priorities• Digital project management: content strategy development, SEO, support for websites and digital platforms (WordPress, Kajabi, Stripe, PayPal, YouTube)• Optimization and digitalization of operational processes and company workflows• Management of documentation and correspondence in English for international clients• Implementation and monitoring of ISO 9001 quality standards, internal training, and non-conformity management• Problem solving and handling operational issues: certified email (PEC), Chamber of Commerce records, disabled Meta accounts, MePA
- Metodo Life in Business srlExecutive Assistant – Operations & Training SupportDecember 2015 - December 2021 (6 years)Rome, Metropolitan City of Rome Capital, Italy• Independently manage CEO's calendar, travel, and organize up to 10 strategic monthly meetings• Coordinate events and training programs for up to 300 attendees; oversee instructors and materials• Handle academic administration: enrollments, records, communications, and follow-up for 30 students/year• Manage invoicing, contracts, deadlines, and reconciliation for 100+ financial documents/month• Draft legal documents, meeting minutes, and bilingual technical documentation (IT/EN)• Lead coordination of internal/external teams (up to 12 people) and maintain client/supplier relations• Implement ISO 9001 procedures with zero non-conformities in 18 consecutive audits• Daily use of Outlook, Teams, Zoom, Asana, WordPress, Kajabi, Stripe, and CRM platforms
- Organic Cosmetics E-commerceDigital Operations & Marketing Specialist (Freelance)January 2021 - January 2023 (2 years)• Provided operational and strategic support for online business; managed vendors and activity calendars• Created SEO copy and updated website content via WordPress and WooCommerce• Designed and managed 3 monthly email campaigns, driving a 15% traffic increase• Trained staff on digital tools and marketing automation platforms• Coordinated trade shows, events, and social media content management
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Education
- Bilingual Scientific High School DiplomaBilingual Scientific High School Diploma
- International Master's in Business Marketing & CommunicationLoyola Marymount UniversityInternational Master's in Business Marketing & Communication