Jayaraj Antony

Working as a Service now Technical Consultant & SME in United Kingdom.

Certifications:

Certified System Administrator

Certified Application Developer

Certified Implementation Specialist - ITSM

Certified Implementation Specialist - Application Portfolio Management

Certified Implementation Specialist - Project Portfolio Management

Roles & Responsibilities:

• Gathering requirements from the End Users and Translating the requirements into technical work items, Providing effective demos to business users.

• Working closely with Architects to present the design and PoC results wherever Feasibility analysis is required for effective Impact analysis and effort estimation.

• Owning the Technical design and ensuring it to be delivered with no deviation

• Implementation and End to end unit testing, Conducting code reviews, Approving deployments after review

• Supporting UAT business users and handling Service now platform related feedback

• Guiding the team and shaping them to follow the Service now recommended best practices

• Documenting the technical decisions, implementation steps, assumptions, agreements made with business or Architects and publishing it.

• Identifying the Process improvements and highlighting it to business to save effort and cost.

Service now – Areas worked:

• Incident, Problem, Change, Service catalog, Demand, Asset, CMDB, Knowledge, Project management

• Reports, Dashboards, Extracts, Mid servers, Scheduled Imports, Data sources, Data load (Transform maps, Transform scripts and Post load verification)

• Integrations (REST, SOAP, Email, FTP), SSO set up, LDAP integration

• Workflows, Notifications, Email scripts, Client script, Script include, Business rules, UI actions, UI policies, UI pages, ACLs, SLAs

• Service Portal (Pages, Widgets), HTML, CSS, Angular JS (basics)

• Latest components such as Flow designer, Virtual Agents set up, Mobile studio (Training attended), Basics of Performance analytics