Description

I am a senior strategic and operational leader with over 20 years of experience across industry-leading organizations, primarily in the financial services and fintech. I have a broad range of skills and experiences including strategy, finance, operations, omni-channel distribution and large-scale organizational leadership, with a passion for the customer experience.

I have deep expertise in organizational transformation, creating operational efficiences necessary for SMEs to grow and scale sustainably. I'm also a seasoned marketing & communications executive having created, executed, and managed complex content strategy plans for some of the largest financial service companies in the world.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Edinburgh (up to 50km)

Bifrost Advisors
Managing Partner
January 2023 - Today (3 years and 5 months)
Zinc
Visiting Fellow
January 2023 - Today (3 years and 5 months)
CopyLab Ltd.
Chief Executive Officer
January 2021 - December 2022 (1 year and 11 months)
City of Edinburgh, Scotland, United Kingdom

• Scaled business to achieve 3% growth in gross margin in legacy markets by implementing new operational processes and financial controls
• Transformed offering to include value-add services that enhanced business with existing clients and created opportunities to develop revenue in new verticals
• Revitalised APAC operations to stimulate sales growth and ensure service alignment with business objectives and strategy
• Designed and embedded performance management framework across 30+ staff and 125+ freelance contractors with clear accountabilities and regular 1:1 reviews
• Developed trusted partnerships with complimentary service providers to optimise service provision and support new business development