Julia K.

Creating a new client communication strategy, onboarding new users on the webpage and app. Working with communication channels - voice robot, call-center, sms, email, chatbot. Upgraded CJM and increased revenue by more than $2 million per year with improved customer lifetime value by 24%.

WhatDay, a maternity service that allows families to receive gifts for their newborn child from anywhere, adds an element of gamification to the gifting tradition.

In 2020 I successfully launched this project at my own expense and currently lead a team of 3 employees.

Creating and developing Robocalls: As a project manager, I oversaw the development of a new B2C product, leading a team of 8 full-time employees. The project involved implementing a new communication channel product to the CJ, resulting in a yearly revenue of $2 million.

Leading the development of Predictive Calls Systems: In this role, my focus was on increasing agents' efficiency by developing a new B2B product. I led the team responsible for software implementation, which resulted in a reduction of each operator's downtime by 0.3 minutes. This achievement led to a yearly revenue increase of $4 million.