Kevin Sanchez

Followed up with vendors, verified photos and invoices, and escalated work over $300 to the property manager. Investigated billing discrepancies and provided findings to the property manager. Contacted delinquent residents and addressed maintenance concerns. Maintained communication between owners, vendors, and residents to ensure smooth operations. Monitored and maintained accurate records of all property-related utilities. Assisted the property manager with various assigned tasks.

Coordinated home warranty service requests, ensuring timely dispatch of technicians for repairs and replacements. Reviewed service claims, verified coverage, and approved or denied requests based on policy terms. Managed vendor communication, ensuring quality service and adherence to company guidelines. Assisted customers with warranty inquiries, claim status updates, and resolution of service issues. Processed work orders, tracked service progress, and maintained accurate records.

Assisted members with transactions, deposits, and card activations. Resolved disputes, unauthorized charges, and security issues. Processed card replacements, PIN resets, and account updates. Managed high call volumes while meeting performance targets. Escalated complex cases to the appropriate departments. Provided empathetic support to enhance customer satisfaction