Description

Passionné de développement web et entrepreneur dans l'âme, j'aime relever de nouveaux défis. Une mission est pour moi l'occasion de vous démontrer mon professionnalisme, mon écoute afin de réaliser un projet en accord avec vos attentes et mon savoir-faire en fournissant un travail de qualité.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

European Commission
Support Service Desk Sysper
December 2022 - Today (3 years and 6 months)
Brussels, Belgium
IT-SYSTEMES
Help Desk Support Specialist
September 2020 - Today (5 years and 9 months)
Verviers, Belgium

▪ Technical support to users (helpdesk) and resolution of incidents.
▪ Implementation of technical procedures.
▪ Installation and configuration of the software on the client computers.
▪ Mounting and maintenance of PC.
▪ Installation and commissioning of the equipment.
▪ Computer training all levels (Word, Excel, Windows …).
▪ Advice to the client following defined in IT technology criteria.
▪ Reception and information on the products of the computer store.
▪ Mobile device configuration: iOS, Android and Windows phone
E-net Business
Assistant technico-commercial
February 2018 - September 2020 (2 years and 7 months)
Assesse, Belgium
Updating websites according to a ticketing system (Axelor), hardware, software and customer mail support, use of Axelor ERP, use of virtual machines, local hardware and software support Key Achievements: E-commerce management. Update of websites. Thanks to my desire to learn more and more, I was able to relieve the IT team of recurring support tasks Technologies: ERP; Hardware; Jira; SQL ; MSOffice; VMware; Linux OS; Microsoft Windows 10; Mac OS; Good expertise on telework/Web conference (Pulse secure, VPN, Web conference (Skype, Teams, Zoom, WebEx, etc.).; Linux; Active Directory;